Physician Practice Manager

OhioHealth

5d•Onsite

About The Position

Directs, coordinates, and manages all practice functions. Responsible for practice operations, financial accounting activities, operating and capital budgets, implements and supports MSF policies and procedures. Works effectively with physicians and other care providers to assure timely and thorough communication and practice efficiencies. Provides education and coaching support to staff and acts as a role model in support of the OhioHealth Mission Statement.

Requirements

Bachelor's Degree (Required)
Healthcare or Business Administration or related field required
A minimum of 7 years of related health care Experience preferably in an ambulatory care setting including 5 years of supervision or management Experience
A minimum of 10 years of health care management Experience, preferably in an ambulatory setting, may be substituted in lieu of requirements in certain circumstances.

Nice To Haves

Master’s Degree strongly preferred.

Responsibilities

Human Resource responsibilities to include but not limited to hiring, evaluating and providing annual performance evaluations to staff, including promotion, dismissal, coaching, counseling, conflict resolution, and growth and development
Responsible for the determination of appropriate staffing levels and maintaining employee schedules to assure appropriate coverage while maintaining fiscal responsibility with overtime
Manage staff payroll and individual staff HR records
Create, oversee, train and implement patient services policies and procedures
Resolve and manage patient complaints and requests for service immediately and courteously
Engage staff in adjusting clinical workflows to ensure highly efficient patient care
Manage monthly financials including accounts payable and accounts receivable
Manage inventory and purchasing in accordance to budget
Prepare preliminary capital and human resources budgets for review and approval
Assure timely capture and input of all billing information
Manage practice equipment maintenance needs
Oversee and approve maintenance agreements and service contracts in conjunction with the director
Assist the director in managing contractual agreements
Provide on-site IT support and/or order and oversee IT work required of outside vendors; apply and implement upgrades
Coordinate safety, security, customer service, HIPAA, risk management, compliance and code training; assure understanding and enforce regulations
Oversee building repairs and practice construction projects
Review and enforce regulatory compliance, building safety and code regulations
In coordination with the practice providers, assess the need for physician services at practice locations; manage physician schedule of professional and ancillary services accordingly
Serve as a point of contact for physician paperwork, meeting requests, billing reconciliation
Serves as a liaison between physicians, associates and organizational leaders
Monitor patient satisfaction data and make appropriate improvements to increase ratings
Investigate financial variances to budget and make recommendations on improving monthly variances
Assist Director with practice specific long range financial and business planning, capital and operating budgets
Meet annual goal deployment metrics as assigned
Develop and execute plans to improve outcomes
Provide and review monthly physician and practice performance data with all providers
Work with director, marketing and business development to market and grow practice
Translate and educate staff on organizational strategy and vision
Communicate and execute organizational change initiatives within the practice
Serve on committees to optimize performance
Pilot, implement and champion new programs, services and processes
Enhance operational effectiveness and cost containment through continued innovation without compromising quality of care
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.