Physician Informatics Advocate

TeleSpecialists LLC•Brookhaven, GA

3d•Onsite

About The Position

The Physician Informatics Advocate is responsible for coordinating provider onboarding, training, and readiness activities to ensure physicians and advanced practice providers are successfully prepared to deliver patient care across TeleSpecialists' partner hospitals and health systems. This position serves as a liaison between providers, hospital information technology teams, implementation teams, and internal departments to facilitate system access, workflow education, documentation management, and operational support. The Physician Informatics Advocate promotes provider readiness, supports adoption of clinical technologies and workflows, and contributes to process improvement initiatives that enhance the provider onboarding experience and operational efficiency.

Requirements

High school diploma or equivalent required.
1-3 years of experience in healthcare operations, provider support, clinical systems support, healthcare technology, or a related field.
Experience coordinating multiple projects, tasks, or onboarding activities in a fast-paced environment.
Strong customer service, communication, and organizational skills.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.

Nice To Haves

Associate's or Bachelor's degree in Healthcare Administration, Information Technology, Business Administration, or a related field.
Experience supporting physicians, advanced practice providers, or other healthcare professionals.
Experience working with electronic medical record (EMR) systems such as Epic, Cerner, Meditech, Allscripts, or similar platforms.
Experience with remote access technologies, including Citrix, VPN, virtual desktop environments, or similar technologies.
Experience in clinical informatics, provider onboarding, healthcare technology implementation, or healthcare operations.

Responsibilities

Coordinates onboarding activities for physicians and providers across new and existing hospital partners.
Facilitates provider readiness activities, including electronic medical record (EMR) access, remote connectivity, authentication, credential validation, and workflow testing.
Collaborates with hospital information technology teams, implementation teams, and internal stakeholders to obtain required access, credentials, and onboarding documentation.
Tracks onboarding progress and ensures completion of required milestones within established service level expectations.
Identifies, escalates, and assists in resolving onboarding barriers, access issues, and operational risks that may impact provider readiness.
Delivers onboarding education and workflow training related to EMR systems, remote access tools, clinical applications, and operational processes.
Develops, maintains, and updates onboarding materials, reference guides, training resources, and workflow documentation.
Supports provider adoption of operational workflows, technology platforms, and clinical system best practices.
Communicates system enhancements, workflow changes, process updates, and onboarding improvements to providers and internal stakeholders.
Serves as a primary point of contact for provider onboarding support and clinical systems access inquiries.
Troubleshoots access, workflow, and system-related issues in collaboration with internal support teams and hospital partners.
Maintains accurate onboarding records, provider status updates, and supporting documentation within designated systems.
Participates in process improvement initiatives designed to enhance onboarding efficiency, provider satisfaction, and operational effectiveness.