Physician Hub Operations Lead

University of Chicago•Chicago, IL

1d•Onsite

About The Position

The Physician Hub Operations Lead serves as the primary on-site steward for a shared, state-of-the-art community workspace for physicians. The workspace functions as a member-only communal facility with daily-use offices, kitchen, wellness rooms, and lounge. Based within BSD People Services, the Operations Lead ensures a welcoming, efficient, and well-managed environment by providing front-of-house support, overseeing daily operations and resources, troubleshooting issues, and serving as a trusted point of contact. The Physician Hub Operations Lead participates in an on-call rotation to support hub operations beyond standard business hours.

Requirements

Minimum requirements include a college or university degree in related field.
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Nice To Haves

Bachelor’s degree strongly preferred.
Experience in customer service, facilities operations, hospitality, or academic/clinical administrative support.
Strong interpersonal and problem-solving skills with the ability to manage competing priorities.
Comfort working in a shared, high-traffic environment with physicians.
Service orientation and discretion.
Operational judgment and accountability.
Collaboration and cross-functional communication.
Adaptability and continuous improvement mindset.

Responsibilities

Serve as the primary on-site point of contact for physician members, providing professional, welcoming, and responsive experience.
Orient members to hub amenities, shared offices, technology, and policies.
Address member questions and service requests, resolving issues or escalating as needed.
Manage daily operations to ensure the hub is safe, clean, functional, and well maintained.
Oversee appropriate use of shared offices, common areas, storage, showers, and meeting spaces.
Partner with facilities, environmental services, and security to address maintenance, access, and safety needs.
Maintain inventory of supplies and enforce shared-space guidelines with professionalism.
Provide first-level support for printers, workstations, badge access, and in-hub technology.
Submit and track service requests related to technology and infrastructure.
Connect faculty to appropriate institutional resources as needed.
Manage reservations for shared offices, meeting rooms, lockers, and other hub resources.
Monitor space utilization and recommend improvements to access and efficiency.
Oversees BSD-wide online room and guest office scheduling.
Act as a liaison between faculty and People Services, Facilities, IT, and other partners.
Document recurring issues, faculty feedback, and operational trends; provide regular updates to leadership.
Participate in a rotational on-call schedule to support hub operations outside standard business hours.
Respond to urgent space, access, safety, or technology issues in accordance with escalation protocols.
Uses best practices to develop and execute organization's operational and overall strategic plan.
Develops and implements relevant policies and procedures and ensures compliance.
Works with minimal guidance in space, facilities, and equipment, including renovations, moves, maintenance and ongoing facilities operations.
Performs other related work as needed.