NP or PA - Supporting Military Readiness

UnitedHealth Group•Puerto Rico, MP

1d•$113,000 - $173,500•Remote

About The Position

The Optum Serve Physician Assistant or Nurse Practitioner provides clinically competent delivery of quality virtual medical care services required during Optum Serve operations. The PA or NP is responsible for providing clinically competent medical care services, within their scope of practice. The PA or NP working remotely on behalf of Optum Serve is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures. All PA or NP shall meet the qualifications for their specialty and perform essentially the same functions, within the scope of acceptable standards for their technical professional discipline, as those required by DoD or government service technical professionals of similar experience and in similar duty assignments. This position works in collaboration with other providers as well as other team members of the healthcare team to complete Virtual health assessments in non-traditional healthcare settings. This provider is responsible for virtual patient triage, assessments, and referrals of all presenting patients to Optum Serve Telehealth.

Requirements

Degree from an accredited university in a Physician Assistant Program or Master’s Degree from an accredited university in a Nurse Practitioner program
Valid and unrestricted professional PA or NP license in the state which you reside
Ability to apply for 10+ additional assigned state licensures within 2 weeks of hire date
1+ years as a PA or NP in a clinical environment including oversight of ancillary and clinical staff and caring for adults
Experience conducting assessments on wide variety of acute/chronic conditions
Proven experience utilizing electronic health record (EHR) platforms to document, review, and manage patient information

Nice To Haves

VA and/or military experience
Experience working in a Virtual setting
Experience working in a call center environment, handling a high volume of calls and performing repetitive tasks while maintaining quality and productivity standards
Proven leadership experience including the ability to supervise, coach and develop staff using excellent interpersonal and communication skills
Familiarity with government forms and documentation
Excellent computer skills in Microsoft Office and database experience

Responsibilities

Provide excellent patient care within the scope of PA or NP credentialed privileges
Analyze and interpret histories, symptoms, physical findings, and diagnostic information
Maintain complete and detailed records of patients’ plans of care, documenting care within an appropriate time frame
Conduct virtual medical assessment
Ensure appropriate follow-ups for all referrals
Ensure patient assessments are being carried out as per site guidelines
Manage new medical problems and appropriate follow-up on any ongoing medical problems
Perform other duties as assigned by Leadership
Apply proper patient identification practice and HIPPA compliance
Provide virtual support in emergent situations to patients who have medical needs while waiting for emergency response team
Remain up to date on all contract requirements
Responsible for assessment of patient’s emergent needs in a nontraditional setting
Attune assessment and critical thinking skills to ensure appropriate care can be delivered safely and within the scope of capabilities of the available resources
Skilled in emergency response
Excellent critical thinking, problem solving, verbal and written communication skills, in addition to patience and a high-level of customer service to all patients and fellow staff
Always acts professionally with minimal supervision as a representative of Optum Serve
Possesses solid organizational skills and the ability to prioritize, solve moderately complex problems while working both independently and collaboratively with others
Maintains compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes
Organizes workload, sets priorities, completes assignments in a timely manner and utilizes resources appropriately while complying with organizational standards
Dedicated to building rapport with team members, internal and external customers, and management team by demonstrating a solid customer service orientation and a continuous positive image of Optum Serve
Is punctual for work attendance and abide by work schedule
Practices within mandated scope of licensure/certification