Physician and APP Solutions Center Specialist

Intermountain Health • Greenville, SC

8d • $28 - $44 • Onsite

About The Position

The Physician and APP Solutions Center provides a single source of assistance to employed and affiliated Physician and APPs across the Intermountain Health system and is designed to facilitate questions and concern resolution via the self-service portal. This position is 24 hours per week. Hours are: Monday-Thursday: 12:30 PM-5:30 PM (5 hours) Friday: 12:30 PM-4:30 PM (4 hours). The hourly range for this position is $28.06 - $44.20. Actual hourly rate dependent upon experience.

Requirements

• Demonstrated progressive experience in a Human Resources, healthcare, or other customer service role.
• Demonstrated computer and enterprise software proficiency including email, word processing, spreadsheets, presentations, and calendaring.
• Customer Service
• Interpersonal Communication
• Computer Literacy
• Problem Solving
• Collaboration
• Discretion
• Time Management
• Human Resources (HR)
• Teamwork
• Attention to Detail
• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Nice To Haves

• Bachelor’s degree obtained through an accredited institution and three (3) years of experience in Human Resources or five (5) years of work experience within a related field.
• Degree must be obtained through an accredited institution.
• Demonstrated work experience in human resources, client relations, project management, or continuous improvement, especially within a healthcare setting.
• Knowledge of HRIS, database applications, talent management systems, and file scanning applications.
• A working knowledge of the healthcare industry, roles, and terminology.

Responsibilities

• Assist Physician and APP caregivers with their specific inquiries, including receiving, prioritizing, and actively resolving Physician and APP caregiver requests to reach a final resolution.
• Document steps to resolution within the case management system.
• Partner with aligned Networks of Expertise (NOEs) in key functional areas.
• Inquiries addressed may include but are not limited to Leave of Absence, Benefits, Payroll, Compensation, Licensure, Continuing Education, Compliance, RQI, and Retirement.
• Facilitate questions and concern resolution in an efficient and timely manner while adhering to department values, policies, and procedures.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Up-front tuition coverage paid directly to the academic institution.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level