Physician Advisory Services Peer to Peer Coordinator

Dane Street, LLC

8h•Remote

About The Position

The Peer Coordinator plays an integral role in the peer-to-peer metric and process as they are responsible for coordinating with the Independent Physician Advisor (IPA) and Treating Provider (TP) to ensure successful peer discussions occur within the necessary referrals submitted to Dane Street by the client. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

Requirements

Business experience in a healthcare and/or insurance setting is preferred.
Present exceptional communication skills with a clear understanding of company business lines.
The ability to apply critical thinking, manage time efficiently and meet specific deadlines.
Computer literacy and typing skills are essential.
Supply and support their own internet services.
Maintaining an uninterrupted internet connection is a requirement of all work from home position.

Nice To Haves

An Associate’s Degree is preferred.

Responsibilities

Obtain availability from a Treating Provider and/or an Independent Physician Advisor.
Coordinate the call with the two parties.
Be aware of both parties' time zones as they may differ.
Utilize all communication platforms to coordinate the peer-to-peer (call, email, text).
Work with the CSR team to facilitate peer-to-peer conversations based on availability received.
Address all Window of Opportunities (WOO) received by the Client or Treating Providers.
Inputting/tracking notes into each referral for all correspondences related to a referral between staff, treating providers, and/or IPA reviewers, regardless of the communication platform utilized.
Update clients frequently on calls scheduled, pending, missed, etc.
Timely (w/in 2 hours of receipt) work through faxes received from physician offices to coordinate calls with reviewing physicians.
Log availability and upload the fax into the referral and add to the availability tracking sheet.
Other duties & special projects, as assigned and based on business needs.

Benefits

health insurance
retirement plans
performance bonuses
medical, dental, and vision coverage for you and your family
voluntary life insurance options for you, your spouse, and your children
hospital indemnity
critical illness
accident indemnity
pet insurance plans
basic life insurance, short-term disability, and long-term disability coverage at no cost
generous paid time off policy
401k plan with a company match
Apple equipment and a media stipend are provided for remote workspace.