Physical Therapy Patient Care Coordinator

Advantage PT•Redmond, WA

9d•$26 - $32•Onsite

About The Position

We are currently seeking a Front Office Manager for our busy outpatient physical therapy clinic in Redmond, WA. This is a hands-on leadership role for someone who loves working with patients, keeps a front desk running smoothly, and takes pride in helping a team do their best work. At Advantage Physical Therapy we put patient care first. We are a locally owned, therapist-led practice with two clinics on the Eastside (Redmond and Sammamish), and our front office is the first and last impression every patient has of us. We are looking for someone with a friendly, outgoing personality, strong organizational skills, and a real interest in helping others.

Requirements

Two or more years of medical front office, patient care coordinator, or medical receptionist experience; outpatient physical therapy or rehab experience is a plus
Prior lead or supervisory experience at a front desk is strongly preferred
Working knowledge of insurance verification, benefits, and patient collections
Comfortable with EMR and practice management software and proficient with Microsoft Office and basic data entry
Solid understanding of HIPAA and medical office procedures
A pleasant demeanor, a positive forward-thinking outlook, and the ability to multitask and stay organized when the clinic is busy
A team player who communicates well with management, staff, patients, and physician offices
Someone who wants a long-term position and the chance to grow with us
Dedicated to helping patients get the care they need.

Nice To Haves

outpatient physical therapy or rehab experience is a plus

Responsibilities

Oversee the front desk systems and daily operations at our Redmond clinic, working alongside our Patient Care Coordinator and Biller, and supervise the administrative aspect of our Sammamish Patient Care Coordinator.
Welcoming patients, answering phones, and managing voicemail and our phone system
Managing all patient scheduling, including scheduling patients after their evaluation and keeping our reminder email and text systems running
Overseeing and performing insurance benefit verification and explaining benefits to newly evaluated patients
Collecting patient payments and ensuring patient responsibility is collected correctly
Managing our waiting list, oulook repots and various apps that streamline our processes
Uploading weekly front office reports and tracking front office activity
Supervising and mentoring our Patient Care Coordinators, including front office staff scheduling, coverage, training, and performance guidance, and assisting with hiring when needed
Leading front office training so our systems are consistent across the company
Coordinating with our therapists and clinical staff to keep schedules full and patient flow smooth
Responding to patient questions and resolving concerns with professionalism and care
Maintaining accurate patient records and ensuring HIPAA compliance at the front desk
Purchasing and managing clinic and office supplies
Maintaining a clean, welcoming front office and waiting room