Physical Therapy Aide/Receptionist

Trinity Health • Dubuque, IA

7d • Onsite

About The Position

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home. In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times - the nation's most prestigious award for nursing excellence.

As a Customer Service Representative/Aide - Therapy Services role includes the entire Aide 5400 job description. In addition to the aide scope of service, the aide receptionist is responsible for scheduling of patients in their respective work areas, assisting with determining staffing needs to provide adequate patient care, verifying and completing insurance requirements, admitting patients, and communicating with patients and other health professionals to obtain needed information.

Requirements

• High school diploma required
• Office and computer experience required
• Must be able to work with minimal direct supervision
• Must possess excellent interpersonal relationship and communication skills
• Must be competent in providing clinical care to the patient population described in the department’s description of services section of the policy manual
• Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter
• Possesses excellent computer skills and ability to learn multiple computer programs that may include: Mercy admitting and billing programs, electronic medical records, insurance websites, and Microsoft office
• Possesses excellent communication skills in person and on the phone and deals frequently with protected health information

Nice To Haves

• Experience in a health care setting preferred
• Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 5 years thereafter

Responsibilities

• Scheduling of patients in their respective work areas
• Assisting with determining staffing needs to provide adequate patient care
• Verifying and completing insurance requirements
• Admitting patients
• Communicating with patients and other health professionals to obtain needed information
• Putting patients at ease and making them comfortable
• Giving clear instructions
• Planning day-to-day activities
• Performing basic clerical duties including filing, phone and record keeping
• Demonstrating and promoting customer satisfaction
• Communicating with patient by phone and in person to gather required information to accurately schedule the patient
• Ensuring completion of correct paperwork for patient care
• Communicating with insurance companies to ensure authorizations and coverage are in place
• Communicating with healthcare providers to gather needed information for treatment of the patient (prescriptions, office notes, multi-disciplinary plans)
• Communicating and being the first contact for patients and staff about therapy services and programming
• Using computer for scheduling programs, registrations, use of word and excel, and EMR
• Performing other duties as assigned
• Communicating with customers experiencing pain, high stress, or dissatisfaction in a calm manner
• Communicating clearly and effectively with other members of the healthcare team
• Carrying out requirements for multiple insurances
• Admitting patients into the Mercy system gathering needed information to complete process with consistent accuracy and provides explanation to patients
• Understanding relevant healthcare topics related to patient's delivery of care and paperwork and is able to provide basic education to patients
• Working with frequent interruptions and competing tasks
• Processing information, prioritizing and providing direction to staff including staff in aide role

Benefits

• Competitive compensation
• Full benefits package
• Opportunity for growth throughout the system

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED