Physical Security Technician

GreatAmerica Financial Services•Cedar Rapids, IA

7d•Hybrid

About The Position

GreatAmerica Financial Services is seeking a Physical Security Technician to join their Enterprise Security Team. This role is responsible for the day-to-day execution and continuous improvement of GreatAmerica’s physical security program, ensuring the safety of team members and guests, the protection of corporate assets, and the resilience of workplace operations across all facilities. The technician will administer and monitor physical security systems, respond to security events and incidents, support investigations, and evaluate risks and controls. This role partners closely with Facilities, Information Security, Human Resources, Legal, and external service providers. The ideal candidate will have strong technical aptitude, sound judgment, attention to detail, and the ability to respond effectively to sensitive situations while maintaining professionalism, confidentiality, and a service-oriented mindset.

Requirements

Minimum 2 - 3 years’ experience serving customers and independent problem solving
Experience administering access control and surveillance systems preferred
Demonstrated experience administering access control systems, surveillance platforms, or related physical security technologies preferred.
Experience supporting investigations, incident response, or emergency management activities.
Experience operating in a regulated environment (financial services, banking, healthcare, or similar) preferred.
Proven ability to work independently, manage competing priorities, and make sound decisions in time-sensitive situations.
Working knowledge of physical access control systems, video surveillance platforms, alarm monitoring, and security event logging.
Understanding of role‑based access, least‑privilege principles, and access governance.
Ability to assess physical security controls and identify gaps, risks, and improvement opportunities.
Ability to document procedures, investigations, and system configurations accurately and thoroughly.
Familiarity with safety, emergency preparedness, and workplace security best practices.
Strong investigative and analytical skills, including reviewing logs, video footage, and access records.
Ability to evaluate incidents, determine root causes, and recommend corrective actions.
Sound judgment and discretion when handling sensitive or confidential matters.
Clear and professional verbal and written communication skills.
Ability to communicate effectively with employees, leadership, vendors, security staff, and external responders.
Ability to explain security requirements and procedures in a practical, customer‑focused manner.
Ability to respond calmly and effectively during emergencies or security incidents, including outside normal business hours.
Ability to manage multiple tasks while maintaining attention to detail and accuracy.
Ability to work collaboratively across teams while maintaining independence and accountability.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams).
Ability to quickly learn and use security, facilities, and incident management systems.
Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability
Problem solver, friendly, helpful
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

Experience administering access control and surveillance systems
Demonstrated experience administering access control systems, surveillance platforms, or related physical security technologies
Experience operating in a regulated environment (financial services, banking, healthcare, or similar)

Responsibilities

Administer, maintain, and ensure the health and stability of access control, surveillance, and related physical security systems at all GreatAmerica facilities.
Conduct periodic reviews of privileged access and ensure appropriate asset owners approve of all authorized access.
Provision, modify, and de-provision physical access for team members, contractors, and sponsored IDs.
Conduct assessments and gap analysis of surveillance and access control systems against best practices and standards.
Implement security improvements aligned with industry standards and regulatory frameworks.
Coordinate with security integrators and IT teams on new system installations, upgrades, maintenance, and component replacements.
Identify and implement solutions for automation and self-service within physical security capabilities.
Monitor security events and incidents, ensuring timely response, escalation, documentation, and resolution.
Analyze logs and respond to alerts and alarms in support of workplace safety and security.
Respond to physical security incidents both during and outside of business hours.
Conduct confidential physical security investigations at the request of Human Resources and Legal.
Preserve evidence, review video footage, and document findings.
Coordinate with local law enforcement and emergency responders as needed.
Document system configurations, standard operating procedures, and troubleshooting processes.
Support the development of physical security policies and standards.
Work closely with security desk staff to ensure guards have the knowledge and resources needed.
Manage parking for GreatAmerica building.
Lead Safety Team, including training and procedures.
Plan and execute fire and severe weather drills and Safety Team exercises.
Manage safety equipment: first aid kits, AEDs, bleed kits, and personal protective equipment.
Support and backup Facilities Team as needed.

Benefits

Competitive Compensation
Monthly Bonuses for Eligible Employees
401(k) and Company Match
Annual Profit Sharing
Paid Vacation - starting at 80 hours annually for employees in their first year of service.
Paid Sick Days - Ten (10) per year with a conversion option for unused time.
Ten (10) Paid Holidays per year
Gym Reimbursement
Health Insurance
Dental Insurance
Vision Insurance
Short-Term and Long Term Disability
Company Paid Life Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Employee Assistance Program
Parental Leave
Tuition Assistance
Networking Opportunities
Leadership Development Opportunities
Paid Parking
Service Awards
Hybrid work arrangements
Business casual environment