Physical Security Systems Administrator

Connecticut Water Service, Inc.•San Jose, CA

About The Position

Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water system in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service. We are actively seeking talented, driven and highly-productive applicants for the position of Physical Security Systems Administrator to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package. Position Summary The Physical Security Systems Administrator is responsible for the administration, reliability, and day‑to‑day operational support of the organization’s enterprise physical security systems, including physical access control (PACS) and video management systems (VMS). This is a mid‑level individual contributor role focused on system sustainment, coordination, and operational support in a critical infrastructure / utility environment. The role supports ongoing operations as well as an enterprise platform transition from Lenel to Genetec, working with internal stakeholders and external integrators to maintain system availability, continuity, and compliance.

Requirements

A bachelor's degree, equivalent certifications, or equivalent work experience in the industry.
Experience in IT for at least eight years and advanced knowledge and troubleshooting skills.
Network Certification
Genetec PACS and VMS
Lenel

Responsibilities

Administer, monitor, and support enterprise PACS and VMS platforms, including alarms, system health monitoring, and issue resolution.
Perform routine system administration tasks such as configuration updates, testing, validation, and basic troubleshooting.
Support access provisioning, credential workflows, and physical security procedures with authorized stakeholders.
Assist with support of both legacy Lenel systems and Genetec platforms during parallel operations.
Support the ongoing transition from Lenel to Genetec through validation testing, basic operational readiness activities, and post‑cutover support.
Coordinate with integrators and internal teams to support system changes while maintaining operational continuity.
Assist with maintaining operational procedures, runbooks, and support documentation.
Coordinate with Corporate IT on server, application, and network dependencies supporting physical security systems.
Monitor system performance and availability and escalate issues as needed.
Support disaster recovery readiness and system restoration activities in coordination with IT and vendors.
Coordinate third‑party maintenance and vendor support activities for physical security systems.