Physical Security Programming Specialist (Tech Specialist 2)- San Jose, CA
About The Position
M.C. Dean is seeking a Physical Security Programming Specialist (Tech Specialist 2) to join their Security and Electronic Systems (SES) business unit. This role involves designing, engineering, integrating, operating, and maintaining electronic security services, including intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers. The specialist will analyze system performance, provide support to administration and engineering teams, troubleshoot systems using networking principles and system administration skills, communicate with various stakeholders, train users, and maintain documentation. The position requires performing desktop hardware and operating system setup, loading imaging software, and updating antivirus. The role also involves research and development of systems, evaluating interoperability and constructability, reading blueprints and statements of work, coordinating with field personnel, answering support calls, and conducting research on new system manufacturers.
Requirements
- High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems
- Associates with 6+ years of experience
- Reliable attendance at customer site during work hours required by customer
- Ability to work a flexible schedule that includes occasional nights and weekends
Responsibilities
- Analyze system performance and recommend improvements
- Provide support to the system administration and engineering team
- Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
- Communicate with customers, manufacturers, vendors and system administrators
- Train system users and other system support personnel
- Analyze and modify preventive maintenance checklists for system changes
- Troubleshoot system performance issues and implement corrective actions
- Organize and prepare detailed documentation of system performance, including service request records and analysis
- Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
- Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
- Provide on site system support post deployment
- Read and interpret engineering drawings
- Understand SOP and SOW documentation
- Ensure test lab equipment is maintained
- Interface with engineering team to ensure design efficiency
- Interface with internal and external customers demonstrating excellent oral and written communication skills
- Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
- Read blue prints, schematics and statements of work (SOW).
- Coordinate with field personnel and/or engineering team to discuss any potential installation issues
- Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
- Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
- Perform all duties with minimal direct supervision
Benefits
- A competitive salary
- Medical, dental, vision, life, and disability insurance
- Paid time off
- Tuition reimbursement
- 401k Retirement Plan
- Military Reserve pay offset
- Paid maternity leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
