Physical Security Programming Specialist (Tech Specialist 2)- Clarksville, TN

M.C. Dean, Inc•Clarksville, TN

14d•Onsite

About The Position

M.C. Dean is seeking a Tech Specialist 2 to join their Security and Electronic Systems (SES) business unit. This role involves designing, engineering, integrating, operating, and maintaining electronic security services, including intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers. The specialist will analyze system performance, recommend improvements, and provide support to system administration and engineering teams. This position requires advanced knowledge of networking principles and system administration skills for troubleshooting systems and operating systems. The role also involves communicating with customers, manufacturers, and vendors, training users, and maintaining detailed documentation of system performance. Responsibilities include desktop hardware and OS setup, software loading, antivirus updates, research and evaluation of existing and future systems, and on-site system support post-deployment. The specialist will also read and interpret engineering drawings, understand SOP and SOW documentation, maintain test lab equipment, interface with the engineering team, and conduct research and development on new system manufacturers.

Requirements

High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems
Associates with 6+ years of experience
Reliable attendance at customer site during work hours required by customer
Ability to work a flexible schedule that includes occasional nights and weekends

Responsibilities

Analyze system performance and recommend improvements
Provide support to the system administration and engineering team
Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
Provide on site system support post deployment
Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained
Interface with engineering team to ensure design efficiency
Interface with internal and external customers demonstrating excellent oral and written communication skills
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Read blue prints, schematics and statements of work (SOW).
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
Perform all duties with minimal direct supervision