Physical Security Operations Coordinator

American Airlines Center•Dallas, TX

9d•Onsite

About The Position

Under supervision, this position oversees various physical and digital security systems, including but not limited to access control systems, walk thru metal detectors (WTMDs), X-Ray machines, security cameras, security video management software, digital video storage, and coordinates with Event Security and 24/7 Security. Coordinates end user training, site security assessments, and provides critical security training to include training related to active shooters, insider threat issues.

Requirements

High School Diploma or equivalent (GED) required
Must be a minimum of 21 years of age
Knowledge of applicable processes, techniques, and methods in the security systems industry
Knowledge in evaluating sites for optimal camera placement, installing and configuring equipment
Must have a working knowledge of application and/or operating systems with the ability to install and maintain applications, operating systems, and equipment
Proficiency using computers and related software applications
Must be able to multi-task and prioritize tasks in an environment with frequent interruptions and changes in priorities
Skill in data analysis and problem solving
Skills in understanding threats and mitigation practices
Skills in implementing access control, CCTV, WTMDs, X-Ray, intrusion detection, and video data storage
Skill in providing day-to-day system/application administration and/or system/application administration in support of a variety of work environments
Skill in identifying complex problems and reviewing related information to develop and evaluate options and to implement solutions
Ability to effectively train and coach others using appropriate instructional methods and procedures to teach new concepts.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to view the big picture when involved in a project and make decisions
Ability to quickly become familiar with emerging physical security technologies
Ability to establish and maintain effective communication and working relationships with internal employees and external partners
Ability to monitor and respond to security incidents
Must have the ability to communicate effectively and handle conflict in uncertain situations
The qualified individual personifies our core values of INTEGRITY, TEAMWORK, PASSION , and EXCELLENCE at all times.

Nice To Haves

Bachelor’s Degree or Associate’s Degree in Security Management, Criminal Justice or equivalent work experience is preferred
Professional security certifications such as Physical Security Professional (PSP) or equivalent experience is preferred

Responsibilities

Oversees the administration and maintenance of physical security systems, including access control, surveillance cameras, alarms, security video management software, digital video storage, WTMDs, X-Ray machines, safety management software, visitor management software, and enterprise-level security software
Oversees security system contractors, installers, and vendors to ensure best practices in performance are met
Collaborates with internal departments and external partners to enhance security best practices and contribute to the ongoing development of the overall security program
Monitors security systems performance continuously, proactively troubleshoots issues (w/ Vendor, IT, and/or Operations), and optimizes system efficiency to ensure security best practices
Ensures compliance with industry specific regulations, standards, and policies related to physical security systems
Coordinates Site Security / Threat Assessments with local, state and federal law enforcement agencies
Coordinates Red Team Assessments for NBA, NHL, WNBA events
Works closely with Operations and IT team on replacement, upgrade and installation of security hardware and software
Continually monitors and assesses conditions that relate to potential threats
Develops and provides critical security training to include training related to active shooters, insider threat issues, emergency operating procedures and other training related to secure environments
Ensures appropriate product specifications for security systems related projects
Stays up to date on the latest and greatest security system technologies
Assists Event Security & Guest Services team with Event Management when needed
Assists with 24/7 Security when needed
Provides end user training on physical security equipment and software for full-time and part-time employees as necessary
Performs other duties as assigned