Physical Security Engineer

High Point Networks LLC•West Fargo, ND

7d•Onsite

About The Position

This is a technical installation position. This position provides physical, hands-on support as part of the Physical Security team. The job duties include maintenance and implementation of hardware, software and cabling of physical security solutions including, but not limited to, cameras, door systems and wireless access points. The ideal candidate is a person who is resourceful, has a broad knowledge of how to securely fasten equipment and can bring experiences together in a practical manner.

Requirements

Interpersonal skills such as: Telephony skills, communication skills, active listening and customer-care
Ability to multi-task and adapt to changes quickly
Self-motivated with a strong desire to learn
Ability to work in a fast-moving environment
Technical awareness and skills such as: Ability to learn our product catalog
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure accurate entry of service request details, presales requests and project documentation
Ability to complete relevant industry certifications
Valid drivers license is required

Nice To Haves

Ability to work using a lift is preferred.

Responsibilities

Perform the implementation of cabling and installation of surveillance systems, intrusion alarms, access control, and wireless access systems.
Installation includes indoor and outdoor working environments.
Work with Project Managers, ProServices Coordinators and Physical Security Team members to provide a professional installation for the customer.
Install appropriate gear at client location
Troubleshoot during or after the installation to resolve any issues that arise
Communicate with Service Managers, Project Managers and Dispatch as required keeping them informed of progress and notifying them of impending changes
Communicate with client during the progress of the installation
Verify all services are working at the end of installation
Document the final solution
General Service Department duties and responsibilities
Improve customer service, perception, and satisfaction
Work in a team environment and communicate effectively
Problem solve when issues arise
Accurately document hours worked each day
Enter time and expenses as they occur
Work through a daily schedule that has been established through the dispatch or project management process
Complete all work on assigned service and project
Other duties as assigned