Physical Security Application Support Engineer
About The Position
Accenture Security is seeking an experienced Lenel OnGuard Engineer / Application Support Consultant to support a large-scale physical security and access control environment for a major power utilities client. This role will be responsible for the engineering, administration, support, and optimization of the Lenel OnGuard platform and associated integrated security systems across enterprise and operational technology (OT) environments. The ideal candidate will possess strong technical expertise in Lenel OnGuard, physical access control systems, and enterprise application support within highly regulated or critical infrastructure environments.
Requirements
- Minimum of 5 years of experience supporting engineering Lenel OnGuard environments
- Minimum of 3 years of experience and strong knowledge of: Lenel OnGuard architecture and administration
- Access control systems and physical security technologies
- Windows Server administration
- Microsoft SQL Server
- Active Directory integration
- Networking fundamentals (TCP/IP, DNS, firewalls, ports)
- Minimum of 3 years of experience supporting enterprise-scale or multi-site deployments
- Minimum of 3 years of hands-on experience with system upgrades, troubleshooting, and integrations
- Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
- Strong analytical, communication, and documentation skills
- Ability to work independently in client-facing consulting environments
Nice To Haves
- Lenel certification(s)
- Experience within: Utilities
- Critical infrastructure
- Energy sector
- Industrial or OT environments
- Familiarity with: Video management systems (VMS)
- Cybersecurity best practices
- NERC CIP or other regulated industry standards
- PACS hardware and controller configurations
- Experience with scripting or automation is a plus
Responsibilities
- Provide engineering, administration, and operational support for the Lenel OnGuard access control and video management platform
- Configure and maintain cardholder management, badge access, alarms, hardware integrations, and system workflows
- Support system upgrades, patches, migrations, and platform lifecycle activities
- Troubleshoot application, server, database, and hardware-related issues across distributed environments
- Coordinate with infrastructure, network, cybersecurity, and facilities teams to ensure secure and reliable system operations
- Support integrations with Active Directory, HR systems, video surveillance systems, and third-party security platforms
- Monitor system health, performance, and availability; proactively identify and remediate issues
- Develop and maintain technical documentation, SOPs, and operational runbooks
- Assist with incident response, root cause analysis, and problem management activities
- Participate in after-hours support, maintenance windows, and on-call rotations as needed
- Ensure compliance with utility industry security standards, policies, and regulatory requirements
- Provide end-user and operational support for physical security applications and related technologies
Benefits
- medical
- dental
- vision
- life
- long-term disability coverage
- a 401(k) plan
- bonus opportunities
- paid holidays
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
