Physical & Occupational Therapy Technician

Group Health Cooperative of South Central Wisconsin•Madison, WI

10d•Hybrid

About The Position

Under the supervision of the Therapy Technician Team Leader and the general direction of the Physical and Occupational Therapy Department Manager, the Therapy Technician is responsible for providing front-line customer service in person and/or by telephone that may include messaging, screening, registering, scheduling, checking-in/out, and cashiering. In addition, the Therapy Technician serves as a non-licensed employee who performs specific, clearly defined patient care services under the direct on-site supervision of a therapist or Physical Therapist Assistant as allowed by law and defined by department policy as well as performs non-patient care related duties. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid parental leave, short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.

Requirements

High School diploma or equivalent.
Minimum six (6) months work experience in a setting that requires customer service skills.
Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate.
Ability to travel to various work sites.
Employee is expected to provide personal transportation.
Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.
Excellent organizational skills.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to be culturally sensitive and work with a diverse patient population.
Ability to work harmoniously and cooperatively with all staff and the public.
Ability to work in variable environments with changing patient populations.
Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public.
Knowledge of and ability to use various computer programs including Microsoft Office suite such as database (Excel), word processing (MS Word), and Outlook email.
Typing skills of 40 words per minute with minimal errors.
Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling.
Ability to handle and prioritize multiple tasks appropriately in rapid succession.
Ability to focus on tasks when there are a variety of environmental distractions.
Ability to be flexible in daily assignments.
Ability to consistently follow protocols for modalities, exercise programs, etc.
Ability to spell correctly.
Ability to maintain personnel related and patient confidentiality.
Ability to use a keyboard for much of the shift.
Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair.
Ability to bend and reach from both a standing and sitting position frequently.
Ability to speak and listen in person and on the telephone.

Nice To Haves

Work experience in a Medical Reception setting.
Relevant training may be substituted for work experience.
Previous experience using the telephone in a service capacity.
Experience with medical terminology.
Ability to speak Spanish fluently.
Experience with EPIC systems scheduling.

Responsibilities

Providing front-line customer service in person and/or by telephone that may include messaging, screening, registering, scheduling, checking-in/out, and cashiering.
Performing specific, clearly defined patient care services under the direct on-site supervision of a therapist or Physical Therapist Assistant as allowed by law and defined by department policy.
Performing non-patient care related duties.
Taking and relaying messages accurately and in a timely manner.
Taking minutes using computer word processing during monthly department meetings.
Maintaining personnel related and patient confidentiality.
Complying with all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies.
Setting high personal standards for quality and timeliness in completing assignments.
Representing the organization in a positive and professional manner.
Promoting GHC-SCW's Mission, Vision, and Common Values through daily actions, behaviors, and interactions.