Physical Health Analyst I

AllCare Management Services•Grants Pass, OR

7d•$21 - $22•Hybrid

About The Position

The Physical Health Analyst I joins AllCare Health’s Benefit Management & Pharmacy Services team in Grants Pass, Oregon. This position delivers customer service, provides clerical support, and assists with projects to support smooth departmental operations, effective communication, and team success. The role includes organizing and routing documents, responding to provider-office inquiries by phone or email, and handling authorization requests across all lines of business. It also involves administrative work such as preparing and editing documents in Microsoft Office and performing photocopying, scanning, mailing, and faxing. The employee must be able to work onsite and from a home office as needed. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid lunch and two paid 15-minute breaks, totaling 40 hours per week. AllCare Health is an Oregon Benefit Corporation and Certified B Corp. The company describes its purpose as working with communities to improve health and well-being, and its values as trust, innovation, relationships, and voice. It is committed to a diverse and inclusive workplace.

Requirements

High school diploma or GED required.
At least one to three months of experience in a healthcare or administrative role; experience involving authorization processing or customer service is preferred.
Computer proficiency, particularly with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Familiarity with the healthcare industry, practices, and operations.
Understanding of and adherence to HIPAA regulations and best practices.
Customer-service skills, including service recovery and handling upset customers.
Phone customer-service skills, including multi-line call center operations and best practices.
Ability to communicate professionally, collaborate with a diverse team, prioritize tasks, manage stress, maintain confidentiality, and provide respectful, culturally aware service.
Ability to work onsite and from a home office as needed.
Ability to occasionally lift or move up to 10 pounds and to perform the described sitting, hand-use, talking, hearing, standing, walking, and reaching duties.

Nice To Haves

Associate or bachelor’s degree in healthcare administration, business, or a related field.
Medical Administrative Assistant Certification.
Familiarity with Coordinated Care Organizations (CCOs) or Medicare Advantage Plans.
Bilingual ability, including American Sign Language (ASL), is encouraged.

Responsibilities

Organize and route incoming documents accurately and promptly to appropriate teams or individuals.
Respond professionally and promptly to provider-office inquiries by phone or email.
Handle authorization requests for all lines of business.
Provide clerical and administrative support, including creating and editing documents using Microsoft Office applications.
Perform photocopying, scanning, mailing, and faxing tasks.
Assist with projects and contribute to effective communication and smooth departmental operations.