Physical Access Control Field Application Engineer

Safetrust•Irving, TX

4d•Remote

About The Position

Safetrust is building the future of identity. Imagine a world where your phone, watch, or digital credential seamlessly unlocks buildings, systems, and secure environments—without friction. That’s what we do. Our platform combines IoT devices, cloud-native architecture, and mobile-first authentication to power secure access across physical and digital environments for Fortune 200 companies and global partners. With teams across the United States, Vietnam, and Australia, Safetrust is solving one of the most complex challenges in modern security: how identity works across devices, systems, and the real world. The Field Application Engineer is a key contributor, operating at the intersection of Sales, Product, and Customer Success to drive the successful design, implementation, and long-term adoption of Safetrust's physical access and digital identity solutions. This is a critical, customer-facing role that directly impacts revenue and customer retention. As the trusted technical expert, you will: Partner with Sales: Support pre-sale activities by validating technical solutions and ensuring alignment with customer requirements. Lead Deployment and Optimization: Guide customers through solution deployment, troubleshooting, and optimization activities. Drive Product Influence: Translate real-world customer feedback and operational needs back to the Product team to influence future direction. Your primary focus is on transforming technical requirements into scalable, secure solutions that meet operational needs, thereby minimizing implementation friction and ensuring customers achieve success and expansion with Safetrust solutions. This is more than a support function—it is a strategic, revenue-enabling role.

Requirements

Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience)
5+ years of experience in physical access control, security systems, or related technical field
Strong working knowledge of access control systems, identity technologies, and integrated security environments
Proven ability to work in customer-facing roles requiring both technical depth and communication skills
Experience working cross-functionally with Sales, Product, and Engineering teams
Strong problem-solving skills with the ability to navigate complex, real-world environments
Ability to manage multiple priorities and work independently in a fast-paced environment
Willingness to travel to customer sites as required

Nice To Haves

Experience working across integrated physical security and access control environments, including credentialing methods, access hardware, and supporting infrastructure
Familiarity with credential technologies such as card-based, mobile (Apple/Android), and PIN-based access methods
Working knowledge of access control hardware, including readers, panels, door controllers, and related components
Understanding of supporting infrastructure, including low-voltage systems, structured cabling, and power requirements
Exposure to networked and wireless communication technologies such as Bluetooth, NFC, and WAN connectivity
Ability to operate across the full ecosystem, with depth in one or more areas and working knowledge across the broader system

Responsibilities

Lead technical implementation and deployment of Safetrust solutions within customer environments, ensuring alignment with architectural and security requirements
Serve as the primary technical point of contact post-sale, supporting customers through onboarding, configuration, and optimization
Translate customer requirements into scalable, secure solution designs across physical access control and identity systems
Partner with customers to troubleshoot complex technical issues and drive timely resolution
Partner closely with Sales Engineers and Account Executives to support technical validation during late-stage sales cycles
Contribute to solution design discussions that influence deal success and customer adoption
Provide feedback on customer requirements, objections, and implementation challenges to strengthen future sales strategies
Act as a voice of the customer, providing structured feedback to Product and Engineering teams
Identify recurring issues, implementation gaps, or product enhancement opportunities
Support documentation, knowledge transfer, and best practice development to scale delivery
Build strong, trust-based relationships with customers and partners
Ensure a high standard of customer experience through proactive communication and follow-through
Support long-term customer success by identifying opportunities for expansion and optimization