Photography Team Lead - Dollywood Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

1d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Photography Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Photography Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position provides daily operating leadership, management and support to the site photo operations for assigned locations, ensuring established goals are met. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Basic computer skill required
Must possess strong motivational and servant leadership skills
Must be able to critically process situations and react quickly while using good judgment
Excellent communication, analytical, and critical thinking skills
Must be willing to adapt to changes, policies, and procedures
Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre employment drug screening
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment.
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

Nice To Haves

Previous photography experience preferred but not required

Responsibilities

Manages the daily operation of photography business as assigned to achieve the company objectives of financial goals for revenue and expenses, Guest experience, and Host satisfaction and care
Leads and oversees front-line workers using the company’s Lead with Love principles, resulting in teamwork, a well-functioning daily operation and timely resolution of conflicts and complications
Manages plans for the ongoing development of Hosts within the assigned area of responsibility. This includes training, coaching, correction, growth opportunities, and positive discipline of the front-line workforce
Ensures photo-specific daily operating competencies are managed effectively and consistently reinforced examples of competencies include, but are not limited to: effective photography, sales skills, guest relations skills consistent with company standards, and basic hardware/software maintenance and trouble shooting
Effectively executes business strategies created by Management
Maintains site budget for assigned location
Troubleshoots, communicates and resolves equipment and technical issues
Leads and motivates effective sales team
Participates in meetings with leadership as appropriate, with the goal of constantly reviewing and improving the business
Demonstrates strong customer service and interpersonal skills
Ensures proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc.
Cultivates a photo team culture of enthusiasm, respect, teamwork, collaboration, transparency, team development, empowerment, learning, and embracing of growth
Complies with, supports, and ensures photo team compliance with all department and park specific policies, legal requirements, standards, procedures, and initiatives
Maintains sales and cash flow records in accordance with established procedures
Ensures proper handling of customer credit card information in compliance with property procedures, as well as Purchasing Card Industry (PCI) standards
Performs job duties of Team Member role as necessary
Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures
Suspends operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts