Photographer - Pride of America

Norwegian Cruise Line Holdings Ltd.•Town of Pacific, WI

4d•Onsite

About The Position

This role involves capturing photographs of various events onboard and ashore, wearing mascot costumes for photo shoots, and engaging guests with enthusiasm. The position requires delivering excellent customer service, protecting company inventory and equipment, and adhering to environmental and safety regulations. The photographer will handle guest requests, operate photographic equipment, and work with the team to improve image quality and sales. They will also represent the photo department positively in all interactions and assist guests with locating their photos or using kiosks. The role demands working quickly and efficiently to photograph guests on a cruise ship with up to 4000 guests, utilizing strong customer service and sales skills to maximize guest satisfaction and revenue. Proper handling of studio equipment is essential, as is the ability to converse fluently in English with guests and crew. Other related duties may be assigned, and adherence to safety and environmental policies is mandatory.

Requirements

Have available at least 1 x department approved camera body, maintained in full working condition at the owner’s expense.
Able to use and familiar with a range of photographic equipment, including but not limited to digital SLR cameras, portrait studio equipment, computers and image editing software
Minimum of six (6) months experience in a customer service and/or sales environment
Minimum of six (6) months experience as a professional photographer or certificate of completion from a training course specific to cruise ship photography
Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
Basic knowledge and experience to operate basic computer systems and touch-screen kiosks is required.
Must enjoy interacting with guests and selling in a retail atmosphere.
Consistently communicates with tact and diplomacy at all levels
Passionate about hospitality and customer service driven
Must have a professional appearance and good hygiene
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement and fun
Able to work 7 days a week
Demonstrate positive behaviors; smiling, being polite and courteous
Able to develop a camaraderie with team members
Ability to live in close quarters, share limited space with other cabin-mates
Is able to maintain a sense of balance without disturbance while walking and standing.
Is able to climb up and down vertical ladders and stairways.
Is able to step over a door sill or coming up to 24 inches in height.
Is able to move through a restricted opening of 24 inches by 24 inches.
Is able to open and close watertight doors that weigh up to 55 pounds. Must be able to move hands/arms in vertical and horizontal directions, rotate wrists and reach above shoulder height to turn handles.
Is able to repeatedly lift at least a 55 pound load off the ground, and to carry, push or pull the same load over a long distance (minimum of 150 feet) and up/down multiple staircases over a four hour period.
Is able to pull an un-charged 1.5 inch diameter, 50’ fire hose with nozzle to full extension, and to lift a charged 1.5 inch diameter fire hose to firefighting position.
Is physically able to put on a Personal Flotation Devise (PFD) without assistance from another individual.
Is capable of normal conversation in English.
Is able to intermittently stand on feet for up to four hours with minimal rest periods.
Must have no physical limitations that would hinder or prevent the performance of duties.
Must have no limitation of motion.
Is able to react to visual alarms and instructions.
Is able to react to audible alarms and instructions.
Vision: Ability to adjust focus, depth perception, peripheral vision. Distance vision and close vision must be in accordance to ILO: Vision required for ship’s navigation (e.g. chart and nautical publication reference, use of bridge instrumentation and equipment, and identification of aids to navigation) Normal Vision required to perform all necessary functions in darkness without compromise Color perception must be intact for Deck/Engine Watch standing officers. Vision required reading instruments in close proximity, to operate equipment, and to identify systems/components as Necessary. Normal Vision required performing all necessary functions in darkness without compromise.
Upper Body: Is able to move their shoulders, elbows & wrists (without disease, injury): bending, extending, move their arms away from the midline of the body, rotating.
Is able to grasp and manipulate common tools such as wrenches, hammers, screwdrivers and pliers.
Is able to crouch, kneel and crawl.
Is able to distinguish differences in texture and temperature by feel.
Is able to elevate their shoulder joint forward and move his arms away from the midline of the body
Is able to flex their elbow joint and extend his arm completely.
Is able to move their wrist completely and able to sustain weights of 55 pounds.
Is able to move their hand up and down 45 degrees / completely.
Is able to clench fist, pick up a pin, grasp an object or touch tips of at least 3 fingers with thumb.
Has distal phalanx of either thumb, distal and middle phalanx of an index, middle, or ring finger of either hand, irrespective of the absence or loss of little finger.
Do not have Scars and deformities of the fingers or hand that are symptomatic or that impair normal function to such a degree as to interfere with the satisfactory performance of sea duty
Must not have intrinsic paralysis or weakness, including nerve palsy sufficient to produce physical findings in the hand such as muscle atrophy or weakness.
Lower Body: Is able to move their hips, knees & ankles (without disease, injury): bending, extending, move their legs away from the midline of the body, rotating.
Must not have Planter fasciitis.
Must not have loose or foreign bodies within the knee joint.
Must not have physical findings of an unstable or internally deranged joint.
Must not have history of uncorrected anterior or posterior cruciate ligament injury.
Must not have surgical correction of any knee ligaments if symptomatic or unstable.
Must not have history of congenital dislocation of the hip, osteochondritis of the hip (Legg-Perthes disease), or slipped femoral epiphysis of the hip.
Must not have hip dislocation within 2 years before joining the ship.

Nice To Haves

Bachelor’s degree or foreign equivalent from a recognized educational institution is preferred. Relevant experience may substitute for this educational preference at an equivalent rate.

Responsibilities

Photograph all requested events onboard and ashore as required, always being proactive to maximize image counts and image quality in order to meet established performance goals
Wear mascot costumes inside/outside the ship for photo shoots, engaging guests with lively energy and enthusiasm at all times
Deliver excellent customer service at all times by presenting a friendly, warm and calm attitude towards guests and crew at all times
Protect all company inventory and equipment through proper handling and security procedures at all times
Follow trained departmental and shipboard environmental rules and regulations, including use of Personal Protective Equipment, when working (or assisting other team members) in the Photo Lab
Effectively handle guest requests and questions (photo department and general shipboard issues) at any time
Work with the rest of the team to continuously improve image quality, production levels and sales to achieve budgeted goals
Ensure departmental compliance to all hotel practices and shipboard policies by reporting to the department head any non-compliant practices
Represent the photo department in the best possible light in all guest and crew interactions
Cover all photo events as deemed necessary by the Photo Manager
Proactively assist guests in locating their displayed photos and/or assist them in using digital photo kiosks
Must be able to work quickly, efficiently, and with the highest standards of customer service to be able to photograph guest events on cruise ships with up to 4000 guests onboard.
Must be able to deliver excellent customer service and sales skills in the Photo Gallery to maximize guest satisfaction and revenue for the Photographic Department.
Must be able to properly handle photographic studio equipment (including lights, backdrops and safety equipment) with due care and attention.
Must enjoy working with the public, and be able to actively converse with guests and crew in clear, fluent English.
Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Must be familiar with the Safety and Environmental Protection Policy and the SMS and carry out the policies and procedures appropriate for his/her position.