Photo Specialist

Walgreens • Romeoville, IL

5d • $15 - $19

About The Position

The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. The role owns the photo department’s inventory, organization, and operational readiness by maintaining supplies, monitoring inventory levels, and ensuring product and service availability. The Photo Specialist promotes photo products and services, assists customers at checkout registers, accurately processes transactions and cash handling activities, supports merchandising initiatives, and works with team members to maintain a clean, safe, customer-focused environment while supporting operational and business goals.

The position provides courteous, friendly, accurate, and efficient service; recommends products and services; processes purchases, returns, refunds, exchanges, and rain checks; and fulfills photo and online pickup orders. It also maintains photo equipment, store systems, and department standards, supports merchandising and cross-training, follows company policies and regulatory requirements, and completes training and other assignments as needed.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers at the photo counter, proactively identify their needs, provide personalized assistance, and resolve concerns through follow-up.
• Model and reinforce customer-service behaviors and best practices across the team.
• Provide photo services, including digital passport photos, and promote photo products and services.
• Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
• Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
• Manage photo department inventory, supplies, organization, and operational readiness; monitor inventory, maintain records, and ensure adequate product availability based on forecasted three-week customer demand.
• Process and fulfill photo, online, and web pickup orders accurately and on time.
• Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
• Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
• Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store standards.
• Support merchandising in the photo and nearby departments, including displays, promotional and seasonal setups, inventory activities, resets, and revisions.
• Support cross-training and development of store team members on photo operations and services.
• Follow company policies, asset protection standards, and applicable regulatory requirements.
• Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
• Attend training and complete e-Learnings requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed