Photo Associate

Mississippi Aquarium•Gulfport, MS

20h•Onsite

About The Position

The Photo Associate creates lasting photo memories for Mississippi Aquarium guests while providing excellent customer service. This position requires high energy, goal-oriented, and sales-driven individuals who have experience working with a high volume of customers. This is an entry level position that provides digital photography, staging, lighting, and capturing memorable experiences. Selected candidates will be expected to work alongside the Ticketing Team and other departments at the Mississippi Aquarium.

Requirements

Minimum of 1-year customer service experience.
Minimum high school diploma or GED.
Must have excellent customer service skills.
Working knowledge of digital photography.
Must be able to work in adverse weather conditions, as well as remain in one area for large blocks of time.
Ability to work independently and part of a team.
Strong public speaking skills and a desire to work with the public.

Nice To Haves

Consistently looking forward, focused, and ready to listen.
A heart for service, always willing to provide support to fellow team members.
Ability to communicate needs and issues effectively.
Highly organized self-starter that is able to maintain high standards.
Innovative, creative thinker; not afraid to propose something new and inspire others to do the same.
Proactive in finding solutions, productive, and efficient.

Responsibilities

Setup and operate digital photography equipment.
Adjust lighting levels and exposures in all types of weather.
Stage and pose guests at capture locations.
Ensure photo operations run smoothly and effectively.
Create campus engagement opportunities for guests.
Capture candid employee and ambassador animals.
Work with guests of all ages and diverse backgrounds.
Deliver effective sales and upsell photo packages.
Operate and maintain a Photo Point of Sale (POS) system that includes photo editing, printing, sorting, and packaging.
Present and describe retail displays on photo kiosks to customers.
Increase knowledge of financial projections, spending per person, sales tracking, and reporting for commissions.
Greet and welcome guests to the aquarium with a friendly and welcoming demeanor.
Answer guest questions regarding a wide variety of aquarium topics and assist in wayfinding around the aquarium.
Direct guests to photo locations.
Ensure excellent customer service that exceeds MSAQ’s standards of excellence.
Handle guest and staff disputes with professionalism and empathy.
Monitor and control guest flow into small spaces around the aquarium.
Work in a collaborative team environment, cross-train and support all other Guest Experience areas.
Attend all relevant meetings and training.
Assist in daily operations, including opening and closing.
Work weekends, evenings, and holidays when necessary.