Phone Support Associate – Garden & Customer Service

O'Toole's Garden Centers Inc. • Lakewood, CO

1d • $20 - $22 • Onsite

About The Position

O'Toole's Garden Center is on the hunt for a Seasonal Customer Support Specialist to help field the springtime garden madness - aka our busiest and most beautiful time of year.
You'll be the calming voice on the other end of the line when someone panics about tomato blight, can't find compost, or just wants to know what "full sun" actually means.

Requirements

• Solid communication skills-you can explain things clearly and kindly
• Confidence with technology (search engines, basic systems, typing with more than two fingers preferred)
• A calm demeanor, problem-solving mindset, and infinite patience

Nice To Haves

• Some customer service, retail, or call center experience (not required, but we love it!)
• Bonus points if you love plants or are willing to learn some plant-y things on the fly

Responsibilities

• Answering phones with a smile in your voice (and probably a coffee in hand)
• Helping customers figure out what's in stock using our real-time inventory system (and resisting the urge to say, "Did you check the website?")
• Using Google and AI tools to find answers to gardening questions like "Why are my succulents squishy?"
• Giving basic gardening advice (Don't worry-we'll train you! No need to be a walking plant encyclopedia.)
• Handling the occasional "spicy" customer with grace, humor, and a deep breath
• Making sure each caller feels heard, helped, and happy to come visit O'Toole's

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed