ERAS Seasonal Phone Support

Intealth • Philadelphia, PA

7d • $21 • Hybrid

About The Position

Intealth is a mission-driven, innovative nonprofit committed to advancing quality in healthcare education worldwide to improve healthcare for all. We enhance the education of health professionals, verify their professional qualifications, and inform health workforce policies around the world. We offer a supportive, inclusive culture where diversity is celebrated, and every individual's contribution matters. Intealth is currently seeking a full-time ERAS Phone Support Representative to join our Applicant Information Systems (AIS) team. In this role, you will serve as a key point of contact for applicants, providing support via phone and email. Are you a confident and empathetic communicator who thrives in a high-volume call and email environment? You bring professionalism, sound judgment, and a service-oriented mindset to every interaction, especially when supporting a diverse, global audience.

Requirements

• At least 2 years of customer service experience
• Strong verbal and written communication skills
• Ability to multitask and problem-solve in a fast-paced setting
• Proficiency with Microsoft Office and navigating multiple systems
• High school diploma required

Responsibilities

• Respond to a high volume of inbound phone calls and emails, providing accurate and efficient resolution to applicant inquiries.
• Provide clear guidance on policies, procedures, billing inquiries, and online portal functionality.
• Collaborate with internal teams to provide timely resolutions and effective first-contact support
• De-escalate sensitive or high-stress situations while maintaining empathy and professionalism.
• Use good judgment to identify matters that need to be escalated appropriately.

Benefits

• Professional Growth: Career development, mentorship, and opportunities to advance.
• Work-Life Balance: Hybrid positions and comprehensive wellness benefits.
• Meaningful Work: Support the advancement of quality health care globally.
• Salary $21.00 Hourly
• Robust Medical, Dental & Vision from top providers
• 403(b) Retirement Plan
• Wellness Program & Employee Assistance Program
• Wholesale Membership Reimbursement
• Full-time | Monday-Friday | Flexible virtual work arrangement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED