Customer Service Support Associate I

Cass Information Systems • Columbus, OH

3d

About The Position

Responsible for timely and accurate resolution of internal rejects and suspends. PRINCIPAL RESPONSIBILITIES AND DUTIES : Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions. Make payment decisions on exceptions in a timely manner according to client procedures and Cass standards. May negotiate acceptable payment arrangements with vendors. Clearly communicate verbally and in writing, and works in a professional manner with all internal and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction. Acquire, investigate, and process operations related inquiries and communicates the results to the initiator, ensuring all necessary internal documentation has been completed. Recognize errors and document them in a timely and accurate manner. Review and complete all required departmental reports and maintains accurate production time sheets. Works overtime as requested by management. Perform other duties as assigned by management.

Requirements

• Well-developed interpersonal skills that will maximize responsiveness and facilitate development of a solid working relationship with both utility vendors and internal staff.
• Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously.
• Proficiency in the Microsoft Office suite.
• Excellent analytical, attention to detail, and problem solving skills.
• High school diploma or equivalent required.
• 6 months telephone and billing experience in a general business environment.

Responsibilities

• Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions.
• Make payment decisions on exceptions in a timely manner according to client procedures and Cass standards.
• May negotiate acceptable payment arrangements with vendors.
• Clearly communicate verbally and in writing, and works in a professional manner with all internal and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction.
• Acquire, investigate, and process operations related inquiries and communicates the results to the initiator, ensuring all necessary internal documentation has been completed.
• Recognize errors and document them in a timely and accurate manner.
• Review and complete all required departmental reports and maintains accurate production time sheets.
• Works overtime as requested by management.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED