Home Office - Phone Rep 1
About The Position
Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.". Answers calls with the appropriate company name in the greeting. Complete all outbound calls as assigned. Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?". Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions. Repeats and/or spells caller’s information back to the caller. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in. Covers rental requirements, office, and access hours as well as features and benefits of renting with us. Receptive to feedback and willing to improve and learn new information. Build positive relationships with callers through active listening and effective communication. Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction. Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries. Persuasive and resilient with the ability to handle objections and rejection. Performs other duties as assigned.
Requirements
- Professional and friendly manner
- Pleasant greeting
- Offer assistance
- Confirmation of help
- Ability to ask clarifying questions
- Ability to follow training and procedures
- Ability to read operator notes
- Ability to overcome concerns
- Ability to assume the sale
- Ability to create urgency
- Ability to guide callers through a sales process
- Understanding of caller needs
- Ability to recommend suitable solutions
- Ability to repeat and/or spell caller's information back
- Ability to review details of a rental agreement
- Ability to cover rental requirements, office, and access hours
- Ability to communicate features and benefits of renting
- Receptive to feedback
- Willingness to improve and learn
- Ability to build positive relationships
- Active listening skills
- Effective communication skills
- Adherence to key performance indicators (call volume, conversion rates, customer satisfaction)
- Ability to stay informed about service features, procedures, and benefits
- Persuasive and resilient
- Ability to handle objections and rejection
Responsibilities
- Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
- Answers calls with the appropriate company name in the greeting.
- Complete all outbound calls as assigned.
- Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
- Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
- Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
- Repeats and/or spells caller’s information back to the caller.
- Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
- Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
- Receptive to feedback and willing to improve and learn new information.
- Build positive relationships with callers through active listening and effective communication.
- Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
- Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
- Persuasive and resilient with the ability to handle objections and rejection.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
