Phone Receptionist

Haik Humble Eye Center•West Monroe, LA

37d

About The Position

Are you interested in joining a growing ophthalmology practice? Haik Humble Eye Center is seeking an enthusiastic and professional phone receptionist to join our dedicated and patient-focused group of healthcare professionals. Job Description: · Promptly answer a high volume of incoming calls in a polite and professional manner · Act as a liaison between patients and the clinic · Understand and complete patient requests · Create new patient accounts and input all relevant information · Schedule patient appointments appropriately and correctly · Obtain and input demographic and insurance information · Ensure calls are positive and patient-focused · Operate multi-line phone system and direct/transfer calls to other departments as needed · Use medical software system to document messages and direct to appropriate personnel · Use sound judgment and handle calls appropriately · Make outgoing calls as requested · Maintain patient confidentiality at all times · Review and analyze reports daily to ensure accuracy · Other duties assigned as needed

Requirements

Excellent verbal and written communication
Ability to effectively communicate on the telephone
Strong computer skills, including use of medical software
Thrive in a fast- paced environment
Superb at multi-tasking
Attention to detail
Strong customer service skills

Responsibilities

Promptly answer a high volume of incoming calls in a polite and professional manner
Act as a liaison between patients and the clinic
Understand and complete patient requests
Create new patient accounts and input all relevant information
Schedule patient appointments appropriately and correctly
Obtain and input demographic and insurance information
Ensure calls are positive and patient-focused
Operate multi-line phone system and direct/transfer calls to other departments as needed
Use medical software system to document messages and direct to appropriate personnel
Use sound judgment and handle calls appropriately
Make outgoing calls as requested
Maintain patient confidentiality at all times
Review and analyze reports daily to ensure accuracy
Other duties assigned as needed