Phone Operator

Palo Verde Hematology Oncology LTD • Glendale, AZ

6h • Onsite

About The Position

The Phone Operator is responsible for managing phone lines, scheduling appointments, handling lab orders and medical record requests, and assisting with various administrative tasks within the medical office. This role requires the ability to follow detailed instructions, manage last-minute changes, and maintain a professional demeanor while interacting with patients and medical staff.

Requirements

• Ability to apply a common sense understanding to carry out detailed and involved written and/or oral instructions.
• Ability to deal with problems involving occasional, last-minute changes in generally standardized situations.
• High school diploma or a GED
• Six months related experience and / or training

Responsibilities

• Answers phone lines
• Makes appointments/RS appointments
• Sends lab orders to lab if they call and request lab requisition
• Sends last visit note to referring offices if medical records release on file
• Sends triage call to triage line
• Takes hospital consults/sends page to appropriate physician
• Takes urgent messages and distributes to proper physician
• Scans insurance paperwork into ONCO EMR
• Scans RX paperwork into ONCO EMR
• Scans expired patient’s information into ONCO EMR/G4
• Assists in providing medial records when needed
• Performs other tasks assigned by management
• Performs other site-specific tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED