Clinic RN, LPN, CMA/RMA - phone nurse
About The Position
As a Phone Nurse in our Internal Medicine clinic, you'll play a vital role in supporting patients and the care team by serving as a trusted resource for triage, patient questions, and care coordination. In this fast-paced role, you'll manage patient requests received through phone calls and MyChart messages, provide clinical triage, coordinate care, and help patients navigate their healthcare needs. You will ensure patients receive timely responses, guidance, and follow-up care. You'll also assist with nurse-only visits and other patient care needs, helping the clinic operate efficiently while maintaining an exceptional patient experience. The Phone Nurse is an essential part of the clinic team, providing direct and indirect patient care while collaborating closely with providers, clinical staff, and patients. Strong communication skills, clinical judgment, and a passion for helping others are key to success in this role.
Requirements
- Graduation certificate from an accredited Medical Assistant program or graduation from an accredited nursing program required.
- Current certification/license from one of the below: Certified Medical Assistant- American Association of Medical Assistants, Registered Medical Assistant- American Medical Technologist, Certified Clinical Medical Assistant- National Health career Association, National Certified Medical Assistant- National Center for Competency Testing, Nationally Registered Certified Medical Assistant- National Association for Health Professionals, Registered Medical Assistant- American Allied Health, Certified Medical Assistant Clinical- American Medical Certification Association, Active LPN license in state of employment, Active RN license in state of employment
- CPR provider certification required.
Nice To Haves
- Experience preferred but not required.
Responsibilities
- Manage patient requests received through phone calls and MyChart messages
- Provide clinical triage
- Coordinate care
- Help patients navigate their healthcare needs
- Ensure patients receive timely responses, guidance, and follow-up care
- Assist with nurse-only visits and other patient care needs
- Provide direct and indirect patient care
- Collaborate closely with providers, clinical staff, and patients
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
