Phone Energy Coach

hive•Midland, TX

5d•Onsite

About The Position

This role provides centralized administrative, intake, and bookings support for the Energy Ahead program while delivering targeted phone-based energy coaching services to clients across the SWIS. The role coordinates referral administration, assigns client leads to energy coaches, maintains program records, and ensures smooth client flow across the network. In addition, the role provides energy education and coaching through scheduled phone and virtual sessions to eligible clients. This is a full-time opportunity (37.5 hours per week) until 30 June 2029. This is a phone-based position working from our Midland office. The Energy Ahead program aims to assist households experiencing financial hardship to improve energy literacy, reduce energy consumption and bills, connect to appropriate energy and complementary services and support, and identify and remove barriers to accessing energy efficient appliances, technologies, and goods. Energy Coaches conduct household energy assessments, deliver tailored energy efficiency reports, education, and coaching to households, and provide low-cost energy-efficient items to address underlying factors that contribute to high household energy costs.

Requirements

Exceptional interpersonal skills with an ability to relate to a wide range of clients in need of assistance, including clients from Aboriginal and culturally and linguistically diverse backgrounds.
Experience working independently and with minimal direction.
Well-developed computer literacy skills, and the ability to learn new computer systems quickly.
Well-developed numeracy skills.
The ability to maintain high quality standards and attention to detail.
Good written and verbal communication skills.
Ability to be flexible, demonstrate initiative, and work effectively under pressure.
A current National Police Clearance valid within one year.
A WA Working with Children Check.
A WA White Card (or a willingness to obtain one).

Responsibilities

Conduct household energy assessments.
Deliver tailored energy efficiency reports, education, and coaching to households.
Provide low-cost energy efficient items to address underlying factors that contribute to high household energy costs.
Provide centralized administrative, intake, and bookings support for the Energy Ahead program.
Coordinate referral administration.
Assign client leads to energy coaches.
Maintain program records.
Ensure smooth client flow across the network.
Deliver energy education and coaching through scheduled phone and virtual sessions to eligible clients.