Phone Counselor

The Affiliated Sante Group•Westminster, MD

3d•$19 - $22•Onsite

About The Position

Sante is seeking a Full-Time Phone Counselor to work on-site with our crisis intervention team in Westminster, MD. As a Phone Counselor, you will serve as the first point of contact for individuals experiencing a crisis and will provide support by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning. This is an IN-PERSON role. You will be required to work onsite at the Westminster location.

Requirements

Bachelor’s Degree in Human Services or a related field of study OR five (5) years of experience working on a crisis hotline.
Valid driver’s license and proof of current automobile insurance.

Nice To Haves

Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

Responsibilities

Triage incoming crisis calls and obtain client information.
Conduct assessments and dispatch appropriate resources when needed.
Deescalate clients in crisis over the phone.
Develop appropriate and realistic crisis plan and complete appropriate follow tasks.
Effectively communicate client’s needs while making internal agency referrals.
Knowledge and familiarity with community resources, both mental health and non-mental health.
Complete documentation in an accurate and thorough manner.

Benefits

Robust Retirement Plan – 403(b) with company match to support your future.
Health Coverage That Cares – Comprehensive medical, dental, and vision insurance.
Time to Recharge – Generous paid time off and sick leave.
Celebrate You – Enjoy your birthday off every year!
Training & Growth – Ongoing development programs and career advancement opportunities.
Culture of Purpose – A welcoming, inclusive environment where you belong.
Employee Assistance Program – Confidential support for life's challenges.
Wellness Perks – Annual wellness initiatives and access to the Calm App.
Recognition & Rewards – Through our Awardco platform and referral program.
Exclusive Discounts – Enjoy deals through FunEx and more.
Life and AD&D insurance provided at no cost.
Short and long-term disability coverage.
Optional legal assistance and transferable life insurance.
Pet insurance for your furry family.
Ancillary plans like critical illness, accident, and hospital indemnity.
Financial Flexibility – Flexible spending accounts (FSA) to help with healthcare and dependent care expenses.