Phone Board Exchange Operator

Alyeska Resort•Anchorage, AK

1d•Onsite

About The Position

Alyeska Resort is seeking Phone Board Exchange Operator professionals for a Full-Time, Year-round position in Girdwood, Alaska. This role involves operating the switchboard to manage incoming, outgoing, and interoffice calls, ensuring a professional and friendly guest experience in a fast-paced environment. The position requires a high level of attention to detail, strong communication skills, and the ability to handle various administrative and emergency response duties.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Professional demeanor and excellent telephone etiquette required.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Work weekends & holidays on a flexible schedule.
Work with minimal supervision.

Nice To Haves

Ability to speak additional languages preferred.

Responsibilities

Operate the switchboard to relay incoming, outgoing, and interoffice calls.
Use private branch exchange (PBX) switchboard to promptly answer internal and external calls in a professional, friendly, and courteous manner, following Resort standards.
Answer, screen, and route outside calls; or take messages as necessary.
Supply information to callers, record messages, and read messages to guests.
Monitor and respond to surveys.
Maintain Interdepartmental correspondence and communication, including the Morning Report.
Complete inventory and ordering for various Front Office supplies.
Collect wake-up call information, input into the wake-up system, and verbally confirm the time to guests.
Initiate emergency response when necessary and legibly document pertinent details.
Keep records of calls placed and toll charges.
Perform clerical duties such as typing, proofreading, and sorting mail.
Operate paging/radio system to relay in-house announcements, call individuals to the phone, or inform employees and guests in emergency situations.
Update the telephone directory.