Phlebotomy Territory Manager

Labcorp•Earth City, MO

21d•Onsite

About The Position

Labcorp is seeking a Phlebotomy Territory Manager to join their team in Earth City, MO. This role involves overseeing the day-to-day operations of a region, including managing supervisors and phlebotomists in patient service centers and client offices. The position requires providing coaching and mentoring, ensuring compliance with regulations, monitoring productivity, resolving client issues, managing patient flow, conducting financial analyses, and performing operational duties like payroll and performance appraisals. The role also involves managing costs, assisting with new site setups, performing specimen collection when needed, and traveling to various sites. Labcorp is a global leader in diagnostic testing and drug development solutions, aiming to improve health and lives through science.

Requirements

High school diploma or GED or equivalent
6 years or more experience as a Phlebotomist
1-2 years or more of supervisory experience
Knowledge of phlebotomy duties, responsibilities and techniques
Strong leadership skills and proven ability to manage and mentor a team
Ability to communicate professionally and effectively with internal and external customers
Excellent verbal and written communication skills
Valid driver’s license and clean driving record with reliable transportation
Proficient with MS Office programs
Be at least 21 years’ old

Nice To Haves

Associates Degree
6 years or more experience as a Phlebotomist
1-2 years or more years of supervisory experience in phlebotomy or healthcare
Phlebotomy certification or completed training program must come from an accredited agency

Responsibilities

Oversee the day to day operations of a region that includes supervisors and phlebotomists working in patient service center and/or client office locations
Provide coaching and mentoring to supervisory staff as well as phlebotomy staff
Work closely with large accounts to support operational services through phlebotomy
Ensure all policies and procedures are updated and implemented in each territory in compliance with state and federal regulations and company mandates
Monitor monthly productivity and report any deviations as necessary
Resolve any client related matters or customer complaints appropriately
Ensure patient flow, wait times, inventory levels are being properly maintained
Complete regular and timely financial analyses for all department related positions
Ensure regular and timely completion of periodic inspections of patient service centers
Report any performance, compliance or staffing related issues and work with the appropriate departments toward resolution
Perform operational duties such as payroll, monthly schedules and performance appraisals
Manage costs effectively by minimizing employee turnover and controlling overtime costs
Assist in the setup of new Patient Service Centers and/or client offices
Perform, collect and prepare specimens when needed
Travel to additional sites as necessary