Phlebotomy Technician

Mercyhealth•Janesville, WI

1d•Onsite

About The Position

The Phlebotomy Technician is responsible for performing a variety of tasks related to patient registration, sample collection, and laboratory procedures. This role involves interacting with patients, physicians, and other healthcare professionals to ensure accurate and efficient processing of laboratory tests. The technician will utilize hospital and laboratory information systems, collect various types of specimens, and adhere to strict safety and infection control protocols. Additionally, the position may involve driving to client sites, performing limited waived testing, and assisting with training and supply management.

Requirements

High school diploma or equivalent preferred.
Successful completion of a phlebotomy course or previous phlebotomy experience preferred.
Experience as a Paramedic, EMT, CNA or MA helpful.
Phlebotomy Certification preferred.
Must be able to work independently with minimal supervision.

Responsibilities

Perform patient registration, payment collection, and data entry of demographic and insurance information.
Transfer patient test requests into HIS and laboratory computer systems.
Answer and screen telephone calls professionally.
Resolve or refer unresolved issues to the appropriate supervisor.
Generate lists and labels, run daily reports, and review collection summary reports.
Assess orders for special collection requirements, patient preparation, and order of draw.
Accurately identify patients using two patient identifiers.
Perform phlebotomy on various patient populations to obtain blood specimens.
Adhere to safety protocols and infection control practices.
Assess patient response to procedures and interact with patients appropriately.
Accurately identify and label specimens with required information.
Ensure specimen integrity using aseptic technique and appropriate procedures.
Collect various samples including throat swabs, MRSA swabs, urine samples, heel sticks, finger sticks, blood cultures, and blood bank specimens.
Perform arterial punctures for blood specimen collection from adults (RMH Phlebotomy only).
Perform glucose tolerance and hormone stimulation specimen collection within specified time increments.
Collect specimens for research programs, Lab One, and special collection kits.
Provide patient instruction for the collection and handling of personally collected specimens.
Perform specialized sample collections such as breath alcohol testing and various urine drug screens.
Receive, accession, and examine collected specimens for testing acceptability.
Centrifuge and aliquot specimens as needed, and deliver to the appropriate laboratory section or batch for courier pick-up.
Notify testing personnel of stat requests.
Accept specimens from internal and external customers, sort samples, and resolve identification or requisition issues.
Utilize LIS to appropriately receive, package, and track specimens for transportation to reference laboratories.
Possess working knowledge of insurance processes specific to reference laboratories for billing compliance.
Drive laboratory personal vehicle to client sites, patient homes, or facilities for specimen collection.
Perform accurate specimen collection at client sites, patient homes, or facilities and transport specimens properly to the lab.
Perform limited waived testing including blood glucose monitoring.
Perform rapid flu and strep tests, mono testing, pregnancy testing, and dipstick urinalysis (depending on location).
Perform quality control procedures and proficiency testing.
Call critical results to the appropriate licensed caregiver and chart reports as needed.
Perform electrocardiogram tracing (ten lead and pediatric EKGs) (depending on location).
Communicate critical results to authorized personnel (legacy Rockford locations only).
Perform result entry in the LIS.
Perform temperature checks and clean laboratory glassware.
Assist with inventory and maintenance of supplies, submit orders for supply acquisition, and stock supplies.
Fill supply requests from clients and providers.
Assist with orientation and training of new partners, coach in customer service excellence, and provide input for performance evaluations.
Provide mentorship to phlebotomy staff as needed.
Collaborate with supervisor to ensure adequate staffing and skill mix.
Evaluate new products and provide written documentation of evaluation activities.
Demonstrate exemplary phlebotomy skills and serve as a resource to the phlebotomy team.
Take ownership of the department, identify areas for improvement, and make suggestions to the Phlebotomy Supervisor.
Resolve issues independently.