Phlebotomy Team Lead- Outpatient

Mass General Brigham•Salem, MA

4d•Onsite

About The Position

Responsible for providing daily support to a subsection of the phlebotomy team, ensuring efficient workflow and adherence to practice standards. Offers instruction and guidance, high-level problem solving, and operational tasks as delegated. This position requires Patient Care.

Requirements

High School Diploma or Equivalent required or Associate's Degree
Phlebotomy Technician [National Certification] - Generic - HR Only required
Experience in phlebotomy 3-5 years required
Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
Ensures smooth daily operations.
Must have demonstrated leadership, communication (oral and written), and problem-solving ability.
Must be highly organized, efficient, and able to work independently.
Requires human relations skills to influence and motivate others.
Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.
Demonstrates complex problem-solving skills outside of everyday occurrences and is proficient in downtime procedures and protocols.
Assess changing operational needs and provide suggestions related to staffing and service requirements to the Supervisor.

Nice To Haves

Phlebotomy preferred
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred

Responsibilities

Works autonomously within established procedures and practices.
Ensure compliance with safety and quality standards.
Oversees daily activities of phlebotomists and students, with a focus on safe patient care and satisfaction.
Coordinates workflow to ensure timely collection of specimens and staff deployment or coverage.
Serves as a technical expert for all collection procedures and assists with difficult draws, research kits, and special procedures.
Signs off on technical training of new staff and annual competency documentation.
Assists the manager or supervisor in implementing schedule changes, may monitor staff absences, and provides input on improvements or proposed policy changes.
Performs preliminary investigation of problems and offers solutions to prevent and minimize recurrence.
Works independently and collaborates effectively within a team, actively partnering with team members by fostering a welcoming work environment and respecting individuals with diverse backgrounds, experiences, and perspectives.