Phlebotomy Supervisor

Labcorp•Charlotte, NC

3d•Onsite

About The Position

As a Phlebotomy Supervisor, you will lead a team of Phlebotomists and directly impact the Patient/Client experience. You will manage and oversee all aspects of our LabCorp patient service centers and designated client locations. This role emphasizes your ability to lead, inspire, and develop others. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Requirements

High school diploma or GED or equivalent
Phlebotomy certification or completed training program or 3 months or more experience as a phlebotomist
Phlebotomy certification or completed training program from an accredited agency or previous experience as a phlebotomist
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
Have a Valid Driver’s License and clean driving record with reliable transportation
Be at least 21 years’ old

Nice To Haves

6 years or more experience as a phlebotomist
3 years or more with phlebotomy managerial or supervisory or team leader experience

Responsibilities

Supervise a team of (20+) phlebotomists working in Patient Service Centers and/or physician's offices
Manage patient flow, wait times, and inventory levels and information logs
Monitor monthly productivity and report any deviations as necessary
Coordinate phlebotomists' schedules through resourceful and creative thinking
Perform operational duties such as payroll, monthly schedules and performance appraisals
Partner with Human Resources regarding employee relations issues and disciplinary actions
Hire and train phlebotomists to fill any open positions
Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
Provide exceptional customer service to all patients and clients
Assist in the set-up of new Patient Service Centers or Client Offices
Provide resolution of any patient or client issues
Perform, collect and prepare specimens when needed
Travel to additional sites as necessary