Phlebotomy Supervisor, Clinical Lab Operations

Cincinnati Children's•Green Township, PA

11d•Onsite

About The Position

The Phlebotomy Supervisor, Clinical Lab Operations, is responsible for performing routine procedures of a Medical Lab Scientist, including collecting and analyzing data that affects patient care decisions. This role requires maintaining strong technical proficiency and working knowledge of procedures. The supervisor will participate in patient testing as needed, assist and support technical staff with routine testing, preventive maintenance, technical studies, and troubleshooting, and support innovation through new test development and the implementation of new testing platforms. In terms of lab operations, the supervisor ensures quality in all aspects of laboratory operations, coordinating with leadership on testing and reporting. They aid in selecting appropriate methodologies, verifying procedures, and establishing performance characteristics. Additionally, they ensure procedure manuals are current, available, and reviewed annually, and that all employees are educated and trained on revisions. For personnel management and development, the supervisor oversees reporting personnel, participates in recruitment, hiring, onboarding, training, development, and retention. They mentor and develop staff, identify and correct personnel management issues, and conduct ongoing evaluations and mentoring, including annual performance evaluations. They ensure staff are appropriately trained and determine/monitor continuing education goals, providing educational opportunities. The supervisor also ensures departmental and medical center initiatives, priorities, standards, and policies are communicated and understood. In regulatory and compliance, they maintain compliance with TJC, HIPAA, and other accreditation standards, design/implement programs for compliance, and track relevant laws and regulations. They ensure safety standards are maintained and enforce infection prevention and safe work practices. For budget management, they assist with fiscal responsibilities, monitor budget expenditures, identify and manage variances, track revenue/expenses, and provide reports. They may also track funding and assist in preparing the fiscal budget. For quality assurance, the supervisor manages the quality of testing processes through audits, monitors indicators of high-quality processes, identifies and leads improvement activities, and provides day-to-day operational leadership in a CAP certified laboratory.

Requirements

Bachelor's degree in a related field OR equivalent combination of education and experience
4+ years technical experience in a related laboratory setting
Demonstrated leadership experience
Qualified by CLIA/CAP standards minimally as a general supervisor

Nice To Haves

Certification by national laboratory accrediting agency

Responsibilities

Perform routine procedures of a Medical Lab Scientist, including collecting and analyzing data that affects decisions regarding patient care.
Maintain working knowledge of procedures and strong technical proficiency.
Participate in patient testing as needed to meet the needs of the department.
Assist and support technical staff with routine testing, preventive maintenance, technical studies, and troubleshooting.
Support innovation through new test development and implementation of new testing platforms.
Ensure quality in all aspects of the laboratory operation, coordinating and collaborating with leadership regarding all testing and reporting issues.
Aid in the selection of appropriate methodologies, verification of procedures, and establishment of performance characteristics.
Ensure procedure manuals are current, available, and reviewed annually and all employees are educated and trained on all revisions.
Supervise reporting personnel.
Participate in and provide significant input regarding recruitment, hiring, onboarding, training, development, and/or retention.
Mentor and develop assigned staff.
Identify and work to correct personnel management issues.
Conduct ongoing evaluation and mentoring of direct reports, including effective, clear, and timely annual performance evaluation.
Ensure staff are appropriately trained to perform job functions.
Determine and monitor the implementation of continuing education goals of the department and provide educational opportunities for department staff.
Ensure departmental and medical center initiatives, priorities, standards, and policies are effectively communicated and understood through direct and indirect reports.
Maintain compliance with applicable federal, state, and local regulatory requirements, such as TJC, HIPAA, and/or other accreditation standards.
Design and/or implement programs, policies, and/or procedures to ensure compliance.
Track laws and regulations that might affect policies and procedures.
Prepare compliance reports and communicate results as necessary.
Ensure safety standards are maintained in the workspace and enforce compliance to infection prevention and safe work practices.
Assist with department fiscal responsibilities as requested.
Monitor budget expenditures; identify, evaluate, research, and/or manage variances/problems.
Assist in tracking and monitoring revenue, expense, and allocations.
Provide applicable reports.
Track funding and maintain accurate balances in funds and accounts.
Assist in preparing, writing, and/or maintaining the fiscal budget.
Research information for major purchases.
Manage the quality of testing processes within the laboratory section through audits.
Monitor indicative of high-quality processes and systems.
Identify and lead improvement activities within and across laboratory disciplines.
Provide day-to-day operational leadership in a CAP certified laboratory location or common functional departments within the laboratory site of care.