Phlebotomy Supervisor

Labcorp•Santa Monica, CA

3d•$70,304 - $94,474•Onsite

About The Position

Labcorp is seeking a Phlebotomy Supervisor to join their team in Santa Monica, CA. This role involves supervising a team of phlebotomists working in various client locations, including Patient Service Centers and physician's offices. The supervisor will manage patient flow, inventory, productivity, and schedules, while also handling operational duties like payroll and performance appraisals. They will partner with HR on employee relations, hire and train new phlebotomists, and ensure effective communication with internal and external customers. The role also includes providing exceptional customer service, assisting with new site setups, resolving issues, and performing specimen collection when needed. Travel to additional sites may be required.

Requirements

High school diploma or equivalent
Valid California State issued Phlebotomy License
1 or more years of experience as a phlebotomist
1 or more years of experience in customer service
Able to pass a standardized color blindness test
Flexibility to work overtime as needed
Able to work in a fast paced / high volume work environment
Exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Be at least 21 years old
Valid Driver’s License
Reliable transportation and clean driving record

Nice To Haves

Associate's degree
3 or more years’ phlebotomy experience working in clinical / hospital environment
2 or more years' assisting all patient groups (pediatric - geriatric)
3 or more years' phlebotomy managerial or supervisory or team leader experience
1 or more years of experience in client facing role or sales

Responsibilities

Supervise a team of approximately 34 or more phlebotomists working in client locations.
Manage patient flow, wait times, inventory levels and information logs
Monitor monthly productivity and report any deviations as necessary
Coordinate phlebotomists' schedules through resourceful and creative thinking
Perform operational duties such as payroll, monthly schedules, and performance appraisals
Partner with Human Resources regarding employee relations issues and disciplinary actions
Hire and train phlebotomists to fill any open positions
Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
Provide exceptional customer service to all patients and clients
Assist in the set-up of new Patient Service Centers or Client Offices
Provide resolution of any patient or client issues
Perform, collect and prepare specimens when needed
Travel to additional sites as necessary