Phlebotomy Manager: Inpatient

Boston Medical Center•Boston, MA

21h•Onsite

About The Position

Under the general direction of the Administrative Operations Director, and in collaboration with the Chief of Laboratory Medicine and Section Medical Director, this role leads, manages, monitors, implements, and supervises testing quality and compliance standards in the department of pathology & laboratory medicine. The position manages multiple sub-specialty sections for the Laboratory, including Blood Bank and Transfusion Services, Central Receiving Area, Chemistry, Hematology, Phlebotomy, and Point of Care or Rapid Response Laboratory. The manager ensures the maintenance of standards that meet or exceed those required for College of American Pathologist (CAP) and The Joint Commission (TJC) accreditation, as well as other external agencies. This role also maintains oversight of Lab Emergency Preparedness and Lab Safety Champions, embodying BMCs RESPECT values.

Requirements

Bachelor’s degree from an accredited university or college in Medical Technology or Clinical Laboratory Science which includes successful completion of a supervised course of clinical internship in an approved hospital laboratory, or a bachelor’s degree in an applied science (for example Chemistry, Biology or Biochemistry).
Minimum of 3 years’ experience in clinical laboratory.
In-depth familiarity with requirements of accrediting agencies, particularly The Joint Commission and College of American Pathologists.
Outstanding organizational and interpersonal skills as well as strong leadership qualities.
In-depth scientific understanding of the area of charge and must be knowledgeable about and able to perform all tasks delineated in the job description of Medical Technologist II.

Nice To Haves

Certification by American Society of Clinical Pathologists (ASCP) or National Credentialing Agency (NCA) or equivalent agency as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Technician, or specialty certification is preferred.
Supervisory experience in a clinical laboratory is preferred.

Responsibilities

Oversight and leadership of multiple sub-specialty sections of the Laboratory.
Assumes full responsibility for all laboratory staff in their section and their actions.
Champions a laboratory and point-of-care environment that promotes quality and compliance for all laboratory related tests and services, to ensure patient and employee safety and satisfaction.
Provides 24/7 call coverage.
Contributes to and supports department Strategic Planning.
Provides a technically sound environment to optimize the quality of laboratory services, including maintenance of equipment, evaluation of new equipment and test assays.
Exhibits innovation in planning improvements, promoting new programs and problem solving in area of responsibility.
Values and responds to customer feedback by taking corrective action or improving suboptimal services.
Takes full fiscal responsibility for section oversights, including preparing and managing operating and capital budgets, managing staffing expenses and overtime (OT), analyzing billing codes, and preparing return on investment business analysis.
Ensures the revenue integrity of the Laboratory including accurate charges, billing and collections.
Continually audits test billing codes to ensure accuracy and monitors overtime to achieve BMC’s goal of <1.8% OT.
Contributes to departmental goals of improving cost effectiveness, optimization of resources and revenue enhancement.
Updates all equipment maintenance and service agreements in collaboration with the Supply Chain department.
Ensures quality and compliance data for all sections is collected, analyzed, reviewed and disseminated in accordance with the requirements of accrediting agencies.
Oversees and ensures all RL6 Incident Safety reports are followed up to completion in a timely manner.
Informs Operations Director in detail regarding STARS reports of high critical levels.
Works with Manager of Quality, Compliance and Safety Manager to prepare reports for Quality Improvement Program (QuIP) monthly reviews.
Ensures ongoing compliance with all applicable regulatory agencies for department section.
Participates in hospital-wide Quality Assurance Program.
Participates in planning, data collection, monitoring evaluation and action on assigned projects.
Supports technical staff throughout the department in management of Quality Control and Quality Assurance data.
Maintains updated Policy and Procedure Manuals using the NCCLS format in compliance with regulatory agencies.
Ensures familiarity with and proper usage of all required safety equipment.
Demonstrates a concern for patient safety and welfare and a commitment to the mission of the BMC.
Utilizes hospital's Values as the basis for decision making and to facilitate the division's hospital mission.
Follows established hospital infection control and safety procedures.
Ensures that the section enrolls in Proficiency Surveys appropriate for the scope of laboratory services.
Analyzes the results and technical performance of these Proficiency Surveys and implements corrective action as required.
Provides appropriate guidance and/or resolution for problems involving analytic instrumentation equipment, test systems, clinical correlation, therapeutic decision making, backup systems, and system performance.
Plans, evaluates and implements new or different methodologies and technology that enhance or expand laboratory services.
Reviews documentation that all equipment and instrumentation are properly maintained and in good working order.
Ensures that appropriate maintenance and service contracts are in place.
Provides oversight for the interview process by coordinating candidate selection.
Determines selection of the appropriate candidate to maintain desired staff.
Recommends salary rates for new employees.
Provides oversight for the orientation of all testing personnel.
Provides oversight of the counseling and disciplinary action process.
Executes disciplinary action consistent with hospital and departmental policies and procedures.
Embraces the BMC Performance Management Process by providing on-going feed-back to staff and written annual evaluations.
Establishes and documents a regimen for assuring the on-going proficiency of the technical staff.
Provides continuing education opportunities to staff.
Embraces and actively supports employee engagement, provides huddles and other forms of inter-departmental communication.
Supports the department’s educational mission.
Works with other managers and supervisors to ensure the optimal utilization of the staff.
Facilitates cross training and other programs involved in intersectional cooperation.
Accurately documents staff attendance for payroll purposes and ensure compliance with hospital policy regarding time management.
Demonstrates a commitment to continue self-development in management skills and scientific knowledge.
Demonstrates reliability: follows hospital and departmental policies and procedures; demonstrates consistent attendance and punctuality; and completes work assignments within assigned time frames.
Effectively cooperates and communicates with staff, members of other hospital departments, and supervisor(s).
Provides coordination and consolidation of laboratory job descriptions, updates as required.
Assists in implementing a program for the orientation and competency testing of all testing personnel.
Communicates with staff through scheduled regular meetings.
Summarizes meeting minutes in the Laboratory Information System.
Participates in recommend leadership rounding.
Works with the Operations Director, Medical Chief, Medical Directors and other managers to achieve common goals.
Demonstrates willingness to accept instruction, guidance and/or feedback from staff, peers, or supervisor(s).
Effectively communicates with the medical and nursing staff to ensure the highest quality of service to user departments, individuals and caregivers.
Prepares and implements a customer service program at BMC’s laboratories.
Performs other duties as needed.