Phlebotomist

MyMichigan Health•Clare, MI

8h•Onsite

About The Position

The phlebotomist is responsible for the collection of quality biological specimens for laboratory testing, distribution of specimens to proper departments, and proper preparation and handling of specimens for laboratory analysis. This role involves performing invasive procedures such as venipuncture and micro-capillary collections on patients of all age groups, adhering strictly to protocols. The phlebotomist also provides superior customer service, maintaining positive patient relations and resolving customer needs. They play a role in maintaining laboratory market share through professional communication with patients, physicians, nurses, and hospital departments. Additionally, they are responsible for specimen handling, ensuring quality and timely distribution to reduce turnaround times and improve patient care. This includes preparing esoteric specimens for shipment and maintaining specimen integrity. The position also requires adherence to patient registration procedures, strict identification policies, and infection prevention practices. Competency in Laboratory Information System (LIS) and Hospital Information System (HIS) is necessary for tasks such as scheduling, interpreting test orders, retrieving billing information, and communicating test results confidentially. Adherence to all laboratory policies, procedures, and regulations (CLIA, CAP, OSHA) is mandatory. The role requires the ability to treat patients across all age groups, from birth to over 100 years old. Access to the medication room for pneumatic tube station use may be required. Competency in Microsoft® Windows and participation in further learning opportunities are also expected.

Requirements

Requires the completion of a formal phlebotomy program that includes both classroom and practical (on-the-job) experience or has equivalent education or experience.
Drivers License (must be eligible under the hospital insurance guidelines to drive the company vehicle).
Fingerprinting.
Communication, customer service, and organizational skills required.
Mandatory Occupational Safety and Health Administration (OSHA) training must also be completed annually according to the Exposure Control Plan.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Nice To Haves

Knowledge of specimen integrity guidelines; laboratory test and medical terminology; current laboratory policies, procedures, and protocols preferred.

Responsibilities

Performs invasive procedures including venipuncture, micro-capillary collections, central line draws (where applicable) and other test procedures on patients of all age groups by following exact protocols and procedures, including patient preparation prior to testing and administration of various glucose dosages.
Provides superior customer service by maintaining positive relations with patients during invasive procedures. Responds to the needs of customers of all ages and helps to resolve exceptions. Helps maintain laboratory market share with direct, professional communication with patients, physicians, nurses, and hospital departments and outreach customers. Educates patients and other laboratory clients in proper test protocol.
Specimen handling including selection of the appropriate specimen type to ensure high quality, reliable test results. Provides the timely distribution of specimens to ensure the shortest possible turnaround time in order to reduce expenses within hospital departments and improve patient care. Communicates with and prepares esoteric specimens for shipment to reference laboratories. Maintains specimen integrity.
Follows patient registration procedures where required.
Follows strict identification policies to accurately identify specimens.
Demonstrates competency in Infection Prevention and Control practices and policies.
Follows hand hygiene policies and utilizes personal protective equipment as required.
Accurately interprets physician orders to collect high quality specimens.
Uses the LIS computer to schedule work load and inpatient rounds; interprets test orders and places them into the computer, retrieves billing information and assists with patient registration, communicates test results according to strict confidentiality standards.
Adheres to all laboratory policies and procedures.
Maintains confidentiality of all medical information.
Adheres to all Federal CLIA, CAP, and OSHA regulations.
Demonstrates knowledge and ability and competence in treating patients who range in age from birth to 100+ years.
In the performance of the regular job duties, it is appropriate for this position to have access to the medication room for the purpose of using the pneumatic tube station (where applicable).
Employees need to demonstrate competency in Microsoft® Windows.
An employee may be required to participate in further learning opportunities offered by MyMichigan Health.