Phlebotomist (Bilingual – English/Spanish)

CSL Plasma•Chicago, IL

1d•Onsite

About The Position

Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs). This role involves performing all aspects of the pheresis procedure and plasma collection, including donor set-up, monitoring, and disconnect, while adhering to SOPs and FDA guidelines. The phlebotomist will evaluate vein performance, educate new donors on plasma products and the donation process, and maintain alertness for donor reactions. They will use a PDA to record incidents, perform equipment calibrations, troubleshoot failures, and monitor donor flow. Additionally, the role includes collecting samples for testing, accurately recording donor data, and maintaining a clean and safe work environment. Confidentiality of all information is paramount. Bilingual skills (English/Spanish) may be required. This position may involve cross-training in other areas and performing other job-related duties as assigned.

Requirements

High school diploma or equivalent required.
Internal CSL Employees: Applicants must have successfully completed the CSL Plasma DST training.
External candidates must have a minimum of 6 months’ experience as a phlebotomist.
Ability to complete routine forms or conduct routine oral communications.
Ability to understand, remember and apply oral and/or written instructions.
Must be able to see and speak with customers and observe equipment operation.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Required to work overtime and extended hours to support center operational needs.

Nice To Haves

One year of experience as a phlebotomist is preferable.
Minimum twelve (12) months of experience in a medical or health care environment preferred, or equivalent combination of education and experience.
Bilingual skills (English/Spanish) may be required.

Responsibilities

Performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect, in compliance with SOPs.
Performs venipuncture on donors to begin pheresis process, in compliance with SOPs and FDA guidelines.
Evaluates vein performance of the donor to identify possible problems; makes necessary corrections to expedite donation time and ensure product quality and donor safety.
Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.
May educate new donors on the use of therapeutic products made from donated plasma, explaining the screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition, and other pertinent information.
Ensures that all donor questions are answered timely, accurately and professionally.
Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
Performs calibrations and verifies that maintenance has been performed as outlined in the SOPs.
Responds to and resolves complex equipment alarms or donor issues.
Troubleshoots equipment failures.
Creates incident documentation, removes and/or replaces equipment from service.
Monitors donor flow on the donor floor to assure continuous turnover.
Alerts Group Leader or Supervisor of donor flow issues.
Collects arm samples or whole blood samples from donors for testing.
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Understands the policies and procedures associated with hyper immune programs at the center if applicable.
Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed.
Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promotes safety in all actions.
Maintains confidentiality of all personnel, donor and center information.
May be cross-trained in other areas to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Perform other job-related duties as assigned.