Phlebotomist

Advocate Health•Kenosha, WI

10d•$20 - $30

About The Position

The Phlebotomist verifies patient identity, collects blood and other specimens from newborn, pediatric, and adult patients, assesses patient reactions, and obtains medical assistance when needed. The role supports specimen processing and testing, including receiving, sorting, labeling, aliquoting, preparing, and transporting specimens while maintaining accurate identification and following established protocols. It also performs limited testing and quality control activities, enters laboratory results, and supports proficiency testing and reporting. The position handles test requests, resolves specimen or requisition issues, responds to additional collection requests, communicates stat, critical, and abnormal results as required, and assists with inventory, equipment, billing support, and telephone screening. The Phlebotomist may instruct employees and students in phlebotomy, data entry, and specimen processing. The role requires age-appropriate care and the ability to serve patients across the lifespan in accordance with departmental policies and procedures.

Requirements

High school graduate.
No experience required.
Demonstrated knowledge and experience in phlebotomy or a related laboratory function.
Basic computer skills, including experience using computer software applications.
Keyboarding and typing skills.
Excellent verbal and written communication skills and good listening skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Demonstrated customer service skills when interacting with physicians, patients, visitors, and other healthcare employees.
Ability to operate all equipment necessary to perform the job.
Ability to lift up to 10 lbs frequently and up to 50 lbs occasionally.
Ability to sit, stand, walk, and bend for the majority of the workday.
Ability to handle stressful situations calmly and professionally.
Ability to work with exposure to mechanical, electrical, chemical, radioactive, and/or infectious agents, including human blood and body fluids, and to wear appropriate protective equipment as needed.

Responsibilities

Verify positive patient identification and assess patient reactions to specimen procurement.
Perform venipuncture and collect other specimens from newborn, pediatric, and adult patients according to established protocol; obtain medical assistance when necessary.
Collect specimens according to priority and scheduled draw times, ensure collections are completed according to protocol, and ensure specimens are properly labeled and suitable for testing.
Resolve specimen identification and requisition problems and clarify requests.
Perform limited testing under CLIA 1988 guidelines and established policies and procedures.
Answer and screen telephone calls; assist with inventory and maintain supplies and equipment; provide support for billing and other business functions.
Accept, receive, and sort specimens from internal and external customers; package and track specimens for transport.
Process specimens for testing, including aliquoting, pre-analytical steps, and loading instruments while maintaining proper specimen identification.
Respond to additional specimen procurement requests via pager or other means.
Order and verify test requests and document quality assurance and improvement information according to protocol.
Run quality control checks and notify providers of stat, critical, and other abnormal results as required by policy and procedure.
Enter laboratory results in the computer system.
Perform internal and external proficiency testing in the same manner as patient samples; review pending and management reports and generate and distribute reports.
Instruct employees and students in phlebotomy, data entry, and specimen processing functions.
Provide care appropriate to patients’ ages and needs in accordance with departmental policies and procedures.