Phlebotomist 2 - Rheumatology

Vanderbilt University Medical Center•Franklin, TN

3d•Onsite

About The Position

This position at Vanderbilt University Medical Center's Cool Springs location involves performing phlebotomy with minimal guidance. The role is responsible for accessioning specimens or patient tissue materials for testing, including packaging specimens for external laboratories. The Phlebotomist will collaborate closely with laboratory staff, medical staff, and external customers, and will also handle customer service functions such as telephone etiquette and basic troubleshooting. The position requires adherence to Vanderbilt's mission of advancing health and wellness through patient care, education, and research, and contributing to an environment where everyone can thrive.

Requirements

High School Diploma or GED
1 year relevant work experience
Phlebotomy (Intermediate): Demonstrates mastery of phlebotomy in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering products and services using phlebotomy without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.
Specimen Collection (Intermediate): Demonstrates mastery of specimen collection in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering specimen collection services without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.
Quality Assurance (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.
Equipment Maintenance (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain equipment, products, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient.
Patient Assessment (Intermediate): Demonstrates mastery of patient assessments in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering results without requiring support and instruction from others. Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others while on the job.
Customer Service (Novice): Demonstrates the ability to influence customers. Knows how to verify and clarify the needs and expectations of customers. Responds quickly and efficiently to customer service requests. Participates in and conducts meetings with customers. Keeps customers informed of status via standard reporting techniques. Meets the continuing service needs of a customer group, including requests for changes in work content. Responds to customers with an appropriate level of urgency, energy, persistence and tenacity.
Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Utilizes some discretion and research to solve routine problems.
Applies knowledge of standards, established processes and procedure that apply to your own job.
Provides guidance to entry level co-workers.
Continuously improves own skills by identifying development opportunities.
Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Openly shares information with others and communicates in a clear and courteous manner.
Invests time to understand the problems, needs of others and how to provide excellent service.
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Listens carefully to understand the issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Responsibilities

Performs patient check-in procedure and updates patient information as necessary in registration system.
When applicable, places generic manual orders and sends to Specimen Receiving or to the Patient Service Specialist for accessioning.
Instructs patients on proper collection of urine, stool, sputum and saliva specimens, and provides appropriate collection supplies.
Administers oral solutions for glucose tolerance testing according to established training and identifies the best method for retrieving blood samples and other specimens.
Explains blood draw procedures to patients, answers any questions about the process and assists patients, co-workers and internal customers as appropriate.
Verifies patient identification with two identifiers both before and after venipuncture, labeling tubes immediately following the venipuncture in front of the patient.
Maintains specimen integrity by using aseptic technique, following department procedures and obtains blood specimens by performing venipunctures and capillary sticks according to age specific guidelines.
Processes specimens to prepare them for laboratory testing, to include centrifuging and aliquoting of blood samples.
Packages and stores specimens appropriately for transport using guidance from lab test directories.
Takes responsibility for safety checks, supply management and assists with training.
Acts as a preceptor to students and new hires.
Performs other duties as assigned.