Phlebotomist, Per Diem, Carbon Campus

St. Luke's University Health Network•Lehighton, PA

About The Position

The Phlebotomist provides patient-centered laboratory support services in Patient Service Center (PSC) settings. The role collects blood specimens through venipuncture, capillary collection, and heel sticks for newborn, pediatric, adult, and geriatric patients, ensuring accurate identification, order verification, specimen labeling, and compliance with laboratory, safety, infection prevention, and regulatory standards. The position also supports PSC workflows as assigned, including Epic patient registration, kiosk assistance, collection of approved non-blood specimens, outpatient EKGs, and specimen processing and packaging for transport to the core laboratory. The Phlebotomist is expected to demonstrate technical skill, sound judgment, service excellence, and continued competency while supporting safe and efficient care. Duties may be added or modified according to departmental, operational, regulatory, or organizational needs.

Requirements

High school diploma or equivalent.
Completion certificate from a phlebotomy program or documented competency through a recognized training program, including at least 100 successful venipunctures.
Basic computer skills and ability to use Epic or other EHR systems, registration tools, kiosk workflows, and related laboratory applications accurately.
Strong customer service skills.
Reliable transportation to arrive at work locations as scheduled.

Nice To Haves

Associate or bachelor's degree.
One year of phlebotomy experience.
Experience with outpatient laboratory workflows, patient service center operations, specimen collection and handling, processing, registration, and patient identification practices.
Experience using Epic or another electronic health record, registration, or laboratory information system.

Responsibilities

Provide patient-centered registration, laboratory, and diagnostic services in PSC settings while maintaining professionalism, service excellence, patient safety, confidentiality, and compliance with Network and departmental standards.
Interpret laboratory orders, verify patient identity and test requirements, and confirm orders before specimen collection.
Transcribe non-SLUHN laboratory orders from outside laboratories and providers into the St. Luke's EHR system according to established workflows.
Assist patients with kiosk registration and escalate registration issues when needed.
Perform Epic registration workflows, including creating or updating Hospital Account Records, entering demographic and clinical service information, and completing required encounter documentation.
Contact providers, financial representatives, or insurers when needed to obtain referrals, pre-certifications, insurance verification, or other required information.
Verify insurance or self-pay eligibility when required and maintain knowledge of applicable insurance regulations and Network policies.
Collect applicable self-pay liabilities, co-pays, and deductibles when relevant; process payments, close the daily cash drawer, and prepare deposits as assigned.
Complete applicable patient notification and signature workflows, including Medicare notices.
Collect blood specimens from patients of all ages using venipuncture, capillary collection, and heel sticks with appropriate equipment and technique.
Label specimens accurately, verify specimen integrity, and follow laboratory collection, handling, safety, infection prevention, and Network policies.
Collect approved non-blood specimens, including throat and nasal swabs, using proper identification, technique, labeling, infection prevention practices, and PPE.
Maintain competency for respirator fit testing and use N95 or respirator-level protection when indicated.
Perform outpatient EKGs as assigned, including patient preparation, lead placement, image acquisition, quality review, troubleshooting, and the Epic workflow to route studies to cardiology.
Process specimens as required, including centrifuging, verifying requirements, and preparing specimens for transport.
Prepare and pack specimens for transport to the core laboratory, ensuring appropriate labeling, storage, tracking, packaging, and transfer.
Complete accurate and timely EHR documentation supporting patient care, account activity, and claim processing.
Operate and maintain PSC equipment, including centrifuges, EKG equipment, kiosks, and related technology; promptly report equipment or workflow issues.
Maintain site cleanliness and support supply inventory management.
Communicate with patients and relevant scheduling, operational, registration, courier, cardiology, and laboratory teams to resolve workflow issues and support continuity of care.
Travel between PSC locations when needed to support staffing, service, EKG coverage, specimen collection, or emergency operational needs.
Maintain required competencies, training, and documentation across phlebotomy, patient populations, non-blood collection, PPE, EKGs, Epic and registration workflows, insurance and payments, specimen processing, and packaging.
Review and comply with Network and departmental policies, procedures, safety standards, infection prevention practices, regulatory requirements, service expectations, and current workflows.