Phlebotomist, FGP - Garden City

NYU Langone Health • Garden City, KS

10h • Onsite

About The Position

NYU Langone Hospital—Long Island is seeking a Phlebotomist, FGP - Garden City to join their team. This role involves performing routine phlebotomy (specimen procurement) via venipuncture or finger stick, preparing patients, explaining procedures, gathering necessary materials, and accurately labeling samples. The Phlebotomist will also utilize the laboratory information system for specimen accessioning and label generation, and maintain patient privacy according to HIPAA standards. Additionally, the role requires supporting the Faculty Group Practice (FGP) Brand Ambassador by upholding the NYU Langone Health Mission, vision, and values, and promoting excellence in patient experience through the CARES strategy (Connect, Align, Respond, Ensure, and Sign-Off). This includes greeting patients warmly, collaborating with colleagues, anticipating patient needs, and sharing ideas for improvement.

Requirements

• High school diploma or the equivalent required.
• One year of Phlebotomy experience performing venipunctures and finger sticks.
• Practical knowledge of information system operations.
• Phlebotomy Certificate and/or Certification in Medical Assisting or equivalent experience.
• Appropriate interpersonal skills for interacting with patients, physicians, and other customers of the Cancer Center.
• Strong verbal communication skills in English language.
• Strong writing skills in the English language to include, but not limited to, legibility, neatness and completeness of thought.
• Detail oriented, capable of handling stress from irregular workload and demonstrate businesslike and professional attitude at all times.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• MA experience preferred.

Responsibilities

• Performs routine Phlebotomy in a laboratory or patient area.
• Aware of patient's frame of mind and general appearance before proceeding with venipuncture.
• Strictly follows departmental and standard clinical operating procedures.
• Labels all specimens accurately by affixing the computer-processing label.
• Handles STATS specimen immediately.
• Labels Blood bank specimens properly as set by laboratory protocol.
• Performs Quality Control Phlebotomy Procedures in the laboratory.
• Disposes of used needles immediately after use in the appropriate containers.
• Carries out safety and quality control procedures on a daily basis.
• Strictly complies with isolation and sterile procedures.
• Completes necessary intake which includes obtaining vitals and all other point of care testing within the scope of the practice when needed.
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
• Assists with maintaining patient flow to and from rooms.
• Assists in escorting patients and specimens throughout the facility.
• Ensures rooms and treatment areas are cleaned per infection control standards after each patient.
• Communicates the functionality and purpose of MyChart to patients during intake.
• Ensures the appropriate translation services or equipment is in place prior to the start of visit.
• Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
• Follows-up with outside laboratories related to any outstanding lab specimens.
• Maintains patient privacy as it relates to HIPPA standards.
• Reviews in-basket folders for any necessary tasks related to patient lab requisition.
• Utilizes EPIC functionality to review and update patient laboratory records as well as maintain communication with peers and supervisors related to patient care.
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed.
• Effectively communicates as supplies need to be replenished.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as it relates to patient visit.
• Completes annual competencies such as Fire Safety, Hazardous Waste, HIPPA compliance, etc.
• Checks medical supplies for expiration dates and effectively communicates as supplies need to be replenished.
• Performs other duties as assigned.
• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off).
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership.
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED