Phlebotomist Supervisor - IOP

Labcorp • New Castle, DE

5d • Onsite

About The Position

Labcorp is seeking a Phlebotomy Supervisor to join our team in New Castle, DE. This role emphasizes your ability to lead, inspire, and develop others. As a Phlebotomy Supervisor, you will lead a team of Phlebotomists and directly impact the Patient/Client experience. You will manage and oversee all aspects of our LabCorp patient service centers and designated client locations. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!

Requirements

• High school diploma or GED or equivalent
• Proven track record in providing exceptional customer service
• Strong communication skills; both written and verbal
• Ability to work independently or in a team environment
• Comfortable working under minimal supervision
• Valid driver’s license and a clean driving record with reliable transportation
• Flexibility to work overtime as needed
• Able to pass a standardized color blindness test
• Be at least 21 years’ old

Nice To Haves

• 1 year or more experience in a supervisory or people leader position
• 2 years or more experience as a phlebotomist
• Phlebotomy certification or completed training program must come from an accredited agency

Responsibilities

• Supervise a team of (+25) phlebotomists working in Patient Service Centers and/or physician's offices
• Manage patient flow, wait times, and inventory levels and information logs
• Monitor monthly productivity and report any deviations as necessary
• Coordinate phlebotomists' schedules through resourceful and creative thinking
• Perform operational duties such as payroll, monthly schedules and performance appraisals
• Partner with Human Resources regarding employee relations issues and disciplinary actions
• Hire and train phlebotomists to fill any open positions
• Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
• Provide exceptional customer service to all patients and clients
• Assist in the set-up of new Patient Service Centers or Client Offices
• Provide resolution of any patient or client issues
• Perform, collect and prepare specimens when needed
• Travel to additional sites as necessary

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED