Phlebotomist Supervisor

Labcorp•Santa Rosa, CA

17h•Onsite

About The Position

Labcorp is seeking a Phlebotomy Supervisor to join our team in Santa Rosa, CA. This role involves supervising a team of phlebotomists, managing patient flow, overseeing operational duties, and ensuring exceptional customer service. The supervisor will also be responsible for hiring, training, and managing employee relations, as well as performing phlebotomy duties when needed. This position offers the opportunity to lead a team and significantly impact the patient and client experience.

Requirements

High school diploma or equivalent
Valid California State issued Phlebotomy License
Able to pass a standardized color blindness test
Be at least 21 years old
Valid Driver’s License
Reliable transportation and clean driving record

Nice To Haves

Associate or bachelor’s or master's degree
3 or more years’ phlebotomy experience working in clinical / hospital environment
2 or more years' assisting all patient groups (pediatric - geriatric)
3 or more years' phlebotomy managerial or supervisory or team leader experience
Flexibility to work overtime as needed
Able to work in a fast paced / high volume work environment
Exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision

Responsibilities

Supervise a team of approximately 20-35 or more phlebotomists working in Patient Service Centers and/or physician's offices in Berkeley, California area
Manage patient flow, wait times, inventory levels and information logs
Monitor monthly productivity and report any deviations as necessary
Coordinate phlebotomists' schedules through resourceful and creative thinking
Perform operational duties such as payroll, monthly schedules and performance appraisals
Partner with Human Resources regarding employee relations issues and disciplinary actions
Hire and train phlebotomists to fill any open positions
Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
Provide exceptional customer service to all patients and clients
Assist in the set-up of new Patient Service Centers or Client Offices
Provide resolution of any patient or client issues
Perform, collect and prepare specimens when needed
Travel to additional sites as necessary