Phlebotomist Representative I - Hospital
About The Position
Quest Diagnostics is hiring a Phlebotomist Representative I - Hospital in Bangor, ME. This role is a hospital-based position at Northern Lights Hospital. The Phlebotomist I represents the face of our company to patients within the hospital systems at Quest Diagnostics, both as part of their routine health management or for insights into life-defining health decisions. The Phlebotomist I draws quality blood samples from patients while following established practices and procedures. The Phlebotomist I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The Phlebotomist I will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants will be assigned to work in a fast-paced hospital environment.
Requirements
- Demonstrate proficient phlebotomy skills to include pediatric, geriatric, and capillary collections.
- Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
- Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
- Committed to all applicable Quest Diagnostics & Hospital System policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
- Ability to communicate clearly and effectively in English, both verbally and in writing.
- Ability to provide quality, error free work in a fast-paced environment.
- Ability to work independently with minimal on-site supervision.
- Excellent phlebotomy skills to include pediatric and geriatric.
- Must demonstrate superior customer focus; engaging in positive interactions; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business.
- Hospital environment.
- Patient Temperament / Exposure to graphic traumas
- English required
- High School Diploma or Equivalent. (Required)
Nice To Haves
- One year of phlebotomy experience preferred.
- Customer service and healthcare experience preferred.
- Keyboard/data entry experience.
- Depending on site operations and model, Hospital Phlebotomists may also support pre-analytical laboratory functions
- Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)
Responsibilities
- Perform venipuncture and capillary blood collection on patients of all age groups.
- Accurately label and process specimens according to laboratory protocol.
- Maintain cleanliness and organization of phlebotomy carts and work areas.
- Administer oral solutions according to established training, such as Glucola.
- Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
- Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
- Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
- Observe infection control and safety protocols at all times.
- Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
- Responsible for completing all data entry requirements, where applicable, accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
- Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
- Complete training courses and keep up to date with the latest phlebotomy techniques.
- Communicate effectively with patients, nursing staff, and lab personnel.
- Participate in special projects and teams.
- Rotate through inpatient, outpatient, physicians’ offices, and ED settings as scheduled.
- Assist with training new staff or students as needed.
- Stay up to date on company communications.
- Performs additional duties and responsibilities as needed.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness® healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
