Lutheran General

American Addiction Centers•Park Ridge, IL

8d•Onsite

About The Position

This is a full-time, 3rd shift position for a Phlebotomist Lead at Lutheran General. The role involves acting as a resource and providing day-to-day work direction to employees and students, including training and orientation. Responsibilities include monitoring work progress and accuracy, managing productivity and staffing levels, and offering guidance on complex issues. The Lead will also assist with human resource functions such as interviewing, staff development, and resolving employee concerns. This position requires interpreting and advising on department policies and procedures, coordinating workflow for specimen collection and processing, and assisting with inventory and supply management. The Lead will also investigate and help resolve procedure or performance failures, review reports, and ensure quality assurance documentation. Patient safety is paramount, requiring verification of positive patient identification. The role involves performing venipuncture and collecting various specimens, assessing patient reactions, and obtaining medical assistance when needed. Specimens must be collected according to priority and protocol, then received, sorted, packaged, and tracked for transport. The Lead ensures proper labeling and suitability of specimens for testing and resolves any identification or requisition issues. They will also accept specimens from various customers and respond to additional collection requests. Limited testing under CLIA guidelines, quality control checks, and instructing students in phlebotomy and related functions are also part of the role. The incumbent must demonstrate knowledge and skills appropriate for the age of patients served.

Requirements

High school diploma or equivalent
Typically requires 3 years of experience in phlebotomy or related laboratory function.
Demonstrated ability to lead a group of employees.
Basic computer skills including experience using computer software applications.
Keyboarding and typing skills.
Excellent verbal and written communication skills.
Good listening and organizational skills.
Ability to work in a fast paced environment and to handle multiple tasks simultaneously.
Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.

Responsibilities

Acts as a resource to employees and students, which includes training/orienting and providing day-to-day work direction.
Assigns, monitors, and reviews progress and accuracy of work, monitors productivity, maintains appropriate staffing levels, directs efforts and provides guidance on more complex issues.
Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, resolution of employee concerns, and employee morale.
Assists in interpreting department policies and procedures, and advises and updates staff on procedural changes.
Monitors and coordinates the workflow of the department. This includes specimen collection, processing and ordering functions.
Assists with inventory and maintains supplies and/or equipment.
Assists in the investigation of procedure and/or performance failures and aids in their resolution.
Reviews procedures and reports discrepancies to leadership.
Reviews various pending and management reports. Generates and distributes reports.
Documents appropriate information for quality assurance/improvement according to established protocol.
Verifies positive patient identification to ensure patient safety.
Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol.
Assesses patient reactions to specimen procurement.
Obtains medical assistance when judged necessary.
Obtains specimens according to priority and scheduled draw times.
Receives and sorts specimens.
Packages and tracks specimens for transport.
Ensures completion of specimen collection functions according to protocol.
Ensures that specimens are properly labeled and suitable for testing.
Resolves specimen identification and/or requisition problems and clarifies orders.
Accepts specimens from a variety of internal and external customers.
Responds to additional specimen procurement requests.
May perform limited testing under Clinical Laboratory Improvement Amendments (CLIA),1988 guidelines according to established policies and procedures.
Runs quality control checks.
Instructs students in phlebotomy, data entry and specimen processing functions.