Phlebotomist/ Laboratory Assistant III - FT
About The Position
Orlando Health Melbourne Hospital is a comprehensive medical and surgical acute care facility serving the Brevard County Space Coast as a trusted healthcare provider since 2002. Conveniently located in Melbourne, the 119-bed hospital has all private rooms and is uniquely designed for your comfort and a positive patient experience. Our dedicated team of physicians, nurses, clinicians and medical professionals is committed to delivering the highest level of quality and compassionate care. We provide a complete scope of care, with advanced technology and expertise in a number of specialties, including cardiovascular care, digestive health, emergency care, orthopedics and surgical services.
Requirements
- High School Diploma or GED equivalency.
- Three (3) years laboratory, patient care experience, or patient business experience.
Responsibilities
- Provides specialized support in the areas of patient registration, demonstrates a thorough knowledge of third party reimbursement requirements and regulations, maintaining customer support and supplies.
- Demonstrates knowledge of specimen collection and handling requirements. Research skills for investigating customer requests/issues.
- Ensures follow up on patient care issues. Communicates with immediate supervisor any patient care issues.
- Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems, specimen processing, billing, reference testing and scheduling.
- Maintains positive customer service relationships at all times and proactively responds to customer service issues.
- Trains staff as required.
- Directs staff to ensure both corporate and departmental expectations are met in the specimen workflow.
- Ability to work flexible hours to meet the needs of the department.
- Ability to coordinate, organize or perform tasks required to ensure patient care and safety.
- Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls.
- Acts as liaison between the laboratory, physicians, nursing personnel, other ancillary departments, clients and vendors outside the laboratory.
- Orders and stocks necessary supplies.
- Processes pathology specimens as appropriate.
- Schedules courier pickups as needed.
- Communicates issues and department status to immediate supervisor.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Responsible for maintaining an active role in the laboratory Quality Improvement Program.
- Maximizes productivity, customer satisfaction and profitability.
- Documents specimen quality issues.
- Follows the established policies.
- Adheres to infection control and safety practices and keeps a clean and organized work area.
- Maintains confidentiality of patient record, hospital and departmental matters at all times.
- Performs filing of reports and requisitions.
- May perform phlebotomy as necessary (must have approved competency on file).
- May perform IV starts as necessary (must have approved training and competencies on file).
- Assists with report distribution.
Benefits
- Competitive Pay
- Evening, nights, and weekend shift differentials offered for qualifying positions.
- All Inclusive Benefits (Starting on Day One)
- Student loan repayment
- tuition reimbursement
- FREE college education programs
- retirement savings
- paid paternity leave
- fertility benefits
- back up elder and childcare
- pet insurance
- PTO/Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
